Duty Manager

A.F. Blakemore & Son Ltd; Wells-Next-the-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic retail company in Tenbury Wells is seeking a Duty Manager to support the Store Manager in driving store success and growth. Responsibilities include managing daily operations, leading a team, and ensuring excellent customer service. Candidates should have prior management experience in food retail or a similar fast-paced environment. The role requires effective planning, communication, and decision-making skills. Flexible hours and competitive pay offered.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.

Responsibilities

• Support the Store Manager to ensure a safe and high performing store.
• Assist Store Manager in delivering store operations and objectives.
• Manage and coach colleagues to build a motivated team.
• Carry out performance management and colleague safety.
• Perform cash reconciliations and management tasks.
• Lead the team to provide an exceptional customer experience.
• Engage with the local community.

Skills

Management experience

Customer service standards

Planning and organizing

Communication skills

Decision-making ability

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Duty Manager (SPAR) Tenbury Wells (18+)

£13.25 p/h

Must have management experience.

32 Hours p/w.

Fully flexible. 6am-11pm.

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Tenbury Wells SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company Overview

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Tenbury Wells SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.

Key Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI's
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Tenbury Wells
• Adhering to all company policies and procedures and processes

Duty Manager Skills Required

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions