Duty Manager

Leonardo Hotels; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality organization in Manchester seeks a Duty Manager to oversee daily hotel operations and ensure exceptional guest experiences. Your role includes coaching staff, solving problems seamlessly, and supporting the senior team. Ideal candidates will have strong operational knowledge and preferably experience in a branded hotel or restaurant. The company offers enticing benefits such as special hotel room rates, recognition schemes, and ongoing training for career progression.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Ongoing job-related training programmes

Qualifications

• Experience in a branded hotel or restaurant is preferred.
• Ability to manage conflicts or complaints seamlessly.
• Strong coaching and training skills for new starters.

Responsibilities

• Supervise day-to-day hotel operations and greet guests.
• Support managerial team with interviews and recruitment.
• Collaborate with HR for engaging team activities.

Skills

Strong operational knowledge

Excellent problem-solving skills

Versatility in fast-paced environments

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team.

All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.

At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us.

Take a deep breath because you'll be stepping into a busy role. You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations.

We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast‑paced nature of Hospitality.

Responsibilities

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment – it's a team effort
• Coach and train new starters – we want everyone to feel confident in their new role
• Have excellent problem‑solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant

Benefits

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme – you could earn vouchers to spend on a wide range of high‑street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between
• Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual – regardless of background, identity, or lived experience – is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests.

Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.

With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Proud member of the Disability Confident employer scheme.