Duty Manager

Iceland; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Iceland, a leading retail company, is seeking a passionate Duty Manager to enhance store performance and lead a committed team. The role involves ensuring customer satisfaction, supporting team development, and following company policies to optimize store operations. Join a rewarding workplace that values its employees and offers clear career pathways.

Benefits

15% discount in all stores

28 days holiday (including Bank Holidays)

Christmas vouchers increasing with service

Refer a Friend scheme

Healthcare plan option

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks.
• Plans and organizes the shift using every member of the team.

Responsibilities

• Deliver great availability for customers and drive sales.
• Complete actions set by line manager and implement policies.
• Support team development and create an inclusive culture.

Skills

Retail Management

Communication

Planning and Organizing

Team Leadership

Job description

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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 01/07/2025 by TN United Kingdom