DUTY MANAGER

Leonardo Hotels UK & Ireland; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Scotland is seeking a passionate Duty Manager to oversee hotel operations and enhance guest experiences. The ideal candidate will have strong operational knowledge, excellent problem-solving skills, and the ability to inspire and lead a team. This role offers various perks including enhanced pension plans and ongoing training. Join us and be part of a supportive and growing Hospitality environment!

Benefits

Enhanced pension plan

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular celebrations and events

Access to Company Pension Scheme

Ongoing job-related training

Qualifications

• Must have experience in hospitality management or supervisory role.
• Great communication skills are essential.
• Experience in a branded hotel is preferred.

Responsibilities

• Oversee day-to-day hotel operations and motivate the team.
• Support recruitment and training of new employees.
• Handle guest complaints and operational issues efficiently.

Skills

Operational knowledge

Problem-solving

Team motivation

Coaching and training

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality.

As a Duty Manager, you will also have access to ongoing job-related training programmes with clear paths for progression.

Responsibilities

• Be yourself!
• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment – it’s a team effort
• Coach and train new starters – we want everyone to feel confident in their new role
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant

Perks & Benefits

• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers
• Meals on duty
• Talent referral scheme: earn a bonus for referrals
• Regular celebrations and events (Thank You Week, Employee Awards Celebration)
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training with clear progression

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns genuine opportunities for development and progression. To thrive here, you need to enjoy working at pace. With support on tap, practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as a fast-growing hotel group we have plans for major expansion. Come join us!

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland. We emphasize career development and recruit operations team members for personality – it is about how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. All team members are valued and respected. We offer a fun and friendly working environment with opportunities for celebrations and rewards.