Duty and Advice Business Support Officer

Kirklees Metropolitan Council; West Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A Local Government Council in West Yorkshire is seeking a Business Support Officer for their Duty and Advice Team. The role focuses on handling telephone enquiries and managing communication within a busy front-line service dealing with child protection. Key responsibilities include accurate record-keeping, minute-taking, and effective data management. The ideal candidate should demonstrate strong organisational and communication skills, with a commitment to data protection. Support will be provided to navigate sensitive information.

Benefits

Great range of staff benefits

Qualifications

• Experience in handling incoming telephone enquiries.
• Ability to manage a busy shared mailbox.
• Competence in minute-taking in multi-agency meetings.
• Understanding of data protection and confidentiality.

Responsibilities

• Handle incoming telephone enquiries with sensitivity.
• Integrate and retrieve information from internal databases.
• Create and update contact records.
• Send out official correspondence.

Skills

Excellent typing skills

Attention to detail

Strong organisational skills

Ability to prioritise tasks

Job description

Duty and Advice is the Front Door to Children’s Services where professionals can share their safeguarding concerns with us. Business Support Officers complete a variety of tasks for the service.

As a Business Support Officer within the Duty and Advice Team, you will play a vital role in ensuring the smooth and efficient operation of frontline services. Your primary responsibilities will include handling incoming telephone enquiries with professionalism and sensitivity.

You will be sending out official correspondence, creating and updating contact records, and managing a busy shared mailbox.

A key aspect of the role involves integrating and retrieving information from internal databases—this includes accurately searching for and cross-referencing names, dates of birth, addresses, and identifying the allocated social worker for each case.

You will be expected to demonstrate excellent typing skills, as the role requires swift and accurate minute-taking in multi-agency strategy meetings. These demand a quick turnaround. Attention to detail, the ability to prioritise tasks in a fast-paced environment, and strong organisational skills are essential to succeed in this role.

Duty and Advice is a very busy front-line service that deals with child protection enquiries. Therefore, data protection is of the utmost importance. You will need to be resilient as some of the information received in Duty and Advice can be of an upsetting nature. However, you will receive support from your manager with this.

Benefits

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.

Sam Payneis the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

To apply please click the Apply Now link below.