Dutch Speaking Complaints Handler

Pertemps; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency in Glasgow is looking for candidates fluent in Dutch and English for a customer service role. The position involves complaint resolution and requires previous experience in a similar role. Benefits include a competitive salary of £27k, hybrid working, and a generous leave policy. Applicants must have full right to work in Scotland.

Benefits

Competitive salary

Pension scheme

25 days annual leave plus ability to purchase 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Qualifications

• Previous experience in a complaint handling role.
• Experience in liaising with regulatory bodies is desirable.
• Insurance knowledge desirable, but not essential.

Responsibilities

• Ensure complaints are identified, investigated and resolved.
• Investigate complaints thoroughly and identify root causes.
• Write Final Resolution Letters.
• Meet company’s Quality and Efficiency Standards.
• Focus on SLA’s and Regulatory timelines.
• Manage your language skills workload.
• Participate in the Training and Competency Framework.

Skills

Fluent in Dutch

Fluent/Advanced English

Excellent Listening Skills

High Standards of verbal and written communication

Tools

Microsoft Office Packages

Job description

Overview

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Dutch and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality. The role is working hybrid, salary £27k and the benefits are fantastic. Competitive salary & pension scheme; 25 days annual leave plus ability to purchase 5 additional days; Private Medical cover, Employee Share Purchase Plan, Life Assurance. YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS.

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

Responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet company’s Quality and Efficiency Standards
• Focus on SLA’s and Regulatory timelines
• Pipeline/Caseload management for your language skills including English
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Previous experience in a complaint handling role
• Fluent in Dutch
• Fluent/Advanced English
• Excellent Listening Skills is a must
• High Standards of verbal and written Communication skills is a must
• Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable, but not essential

I look forward to receiving your application.

Pertemps acts as both an employment business and an employment agency.