Dual-Site Care Home Customer Relations Lead

CARE CONCERN GROUP LIMITED; England; On-site; GBP 36,000 - 42,000; Full time

Job summary

A family-owned care provider in Hertfordshire is seeking a Dual Site Customer Relations Manager to serve two care homes. This role is vital to assist families during important decisions while providing a supportive and informative experience. The ideal candidate should possess excellent communication skills, strong local knowledge, and experience in customer service or sales. A competitive salary of £36,000 with an OTE of £6,500 and ongoing training will be provided. The role requires a proactive approach and an understanding of the care sector.

Benefits

Competitive salary

Full training and ongoing support

Qualifications

• Experience in customer service or family liaison roles; care sector experience is a plus.
• Self-motivated and comfortable managing a dual-site schedule.
• All appointments subject to an enhanced DBS check.

Responsibilities

• Be the first point of contact for families, offering expert guidance with warmth.
• Build strong networks to connect families to the necessary care.
• Conduct engaging and personalized home tours.
• Collaborate with care teams for assessments and admissions.
• Ensure an excellent visitor experience and manage family communications.
• Support marketing initiatives to raise awareness of the homes.
• Track and manage enquiries effectively.

Skills

Excellent communication skills

Strong local knowledge of Hertfordshire

Experience in sales or customer service

Highly organized and proactive

IT literate with CRM systems

Self-motivated and results-driven

Job description

A family-owned care provider in Hertfordshire is seeking a Dual Site Customer Relations Manager to serve two care homes. This role is vital to assist families during important decisions while providing a supportive and informative experience. The ideal candidate should possess excellent communication skills, strong local knowledge, and experience in customer service or sales. A competitive salary of £36,000 with an OTE of £6,500 and ongoing training will be provided. The role requires a proactive approach and an understanding of the care sector.