DTC Sports Store Lead — Customer Experience & Growth

ON RUNNING; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading sports brand in London is seeking a Store Manager to oversee overall store performance and deliver exceptional customer service. The ideal candidate has over 4 years of customer-oriented managerial experience, exceptional interpersonal skills, and a passion for sports and movement. This role requires strong leadership and organizational skills, along with the ability to work varied hours including weekends and holidays.

Qualifications

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities.
• Strong interpersonal, hospitality, and communication skills.
• Retail operational experience in sports or fashion is a strong plus.

Responsibilities

• Oversee all store related operations including performance and inventory management.
• Deliver exceptional customer service daily.
• Lead the team and manage external partnerships.

Skills

Customer service excellence

Team leadership

Organizational skills

Interpersonal skills

Communication skills

Proactive listening

Job description

A leading sports brand in London is seeking a Store Manager to oversee overall store performance and deliver exceptional customer service. The ideal candidate has over 4 years of customer-oriented managerial experience, exceptional interpersonal skills, and a passion for sports and movement. This role requires strong leadership and organizational skills, along with the ability to work varied hours including weekends and holidays.