Driver Trainee CDH

John Lewis Partnership; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large UK retail business is seeking a Driver Trainee Installer in Cambridge. You will undergo a 3-month training program to become a qualified Customer Delivery Installer, responsible for driving vehicles up to 7.5 tonnes and ensuring excellent service during installations. This hands-on role involves significant customer interaction and requires a UK B-Category driving licence. The ideal candidate will have strong communication skills and a willingness to learn new technologies and products.

Benefits

Flexible working options

Employee ownership

Career development opportunities

Qualifications

• Must hold a UK B-Category manual driving licence with no more than 6 points.
• Great verbal communication skills both over the phone and in person.
• A good understanding of technology and interest in installation.

Responsibilities

• Complete the 3-month Customer Delivery Driver Trainee programme.
• Provide excellent customer service as an ambassador for the brand.
• Assist in loading vehicles and collaborate with the warehouse team.
• Handle unexpected situations with respect for customers' homes.
• Install products efficiently and demonstrate their use.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Skills

Verbal communication skills

Manual driving (UK B-Category)

Technology understanding

Job description

About the role

As a Driver Trainee Installer, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. You will drive vehicles up to 7.5 tonnes. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Complete our 3 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need:

• UK B-Category manual driving licence with no more than 6 points.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you can bring:

• Previous experience in installation and customer delivery driving

06:00 to 17:00

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.