Driver Support Specialist — Customer Champion

Toyota Financial Services, KINTO and KINTO JOIN; Portsmouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A mobility brand owned by the Toyota Group in Portsmouth is seeking customer-focused individuals for their Driver Support team. This role involves handling customer queries, managing complaints, and providing excellent service through effective communication. The ideal candidate should possess strong relationship building skills and the ability to multi-task. This position offers a hybrid working model, competitive benefits including a bonus, and opportunities for professional growth.

Benefits

Hybrid working model

25 days holiday + 8 days bank holiday

Excellent pension - up to 15% employer contribution

Private Medical Cover

Life Assurance Scheme

Discounts on retailers

Wellbeing hour each month

Volunteer Days

Qualifications

• High level of professional communication skills.
• Ability to multi-task and organise your workload.
• Experience in customer complaint resolution.

Responsibilities

• Handle queries via phone, email, or web chat.
• Resolve customer complaints within agreed time limits.
• Maintain customer information in CRM systems.

Skills

Professional communication

Customer service

Complaint resolution

Data entry

Multi-tasking

Tools

Microsoft Excel

Microsoft Outlook

Job description

A mobility brand owned by the Toyota Group in Portsmouth is seeking customer-focused individuals for their Driver Support team. This role involves handling customer queries, managing complaints, and providing excellent service through effective communication. The ideal candidate should possess strong relationship building skills and the ability to multi-task. This position offers a hybrid working model, competitive benefits including a bonus, and opportunities for professional growth.