Donor Centre Manager - Lead Ops & Donor Experience

Canadian Blood Services Stem Cells for Life; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare services organization in the United Kingdom is seeking a Donor Centre Manager to oversee operations and ensure compliance at its donor centre. This role focuses on enhancing the donation experience, leading a team, and meeting operational targets. The ideal candidate has over 5 years of management experience, a relevant degree, and strong leadership skills. This is a full-time position with competitive benefits including vacation and health coverage.

Benefits

4 weeks vacation

Annual performance award up to 10%

Comprehensive health, dental, and vision benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• 5+ years of experience in a related supervisory/management role.
• Expertise in customer service and operational management.
• Experience in a unionized and regulated environment is an asset.

Responsibilities

• Oversee operations and ensure compliance with standards.
• Manage staffing, budgeting, and collaboration with teams.
• Improve donor experience and build donor loyalty.

Skills

Operational management skills

Customer service experience

Leadership skills

Analytical and decision making skills

Financial acumen

Education

University degree in health care or business-related discipline

Job description

A healthcare services organization in the United Kingdom is seeking a Donor Centre Manager to oversee operations and ensure compliance at its donor centre. This role focuses on enhancing the donation experience, leading a team, and meeting operational targets. The ideal candidate has over 5 years of management experience, a relevant degree, and strong leadership skills. This is a full-time position with competitive benefits including vacation and health coverage.