Donor Carer

NHS Blood and Transplant; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A national healthcare provider in Plymouth is seeking enthusiastic individuals to join their team. This role focuses on providing excellent customer service to donors, ensuring they feel comfortable and supported during their donation experience. No healthcare background is required; experience in customer service or related fields is preferred. You will receive training to perform necessary healthcare skills and help make a difference in people's lives. Flexibility in working hours is necessary, as shifts may include evenings and weekends.

Qualifications

• Experience dealing with the public is essential.
• Willingness to learn new technology skills.
• Undergoing digital training is necessary.

Responsibilities

• Greet donors and support them through the donation process.
• Keep accurate records and handle blood products safely.
• Ensure a smooth setup for donation sessions.

Skills

Customer service

Public interaction

Positive attitude

Education

Good standard of numeracy and literacy

Job description

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6, people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis, the normal hours for this role are 4 days per fortnight. Early shifts can start as early as 7 : 30am and late shifts can finish as late as 19 : 20pm.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background — experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About you

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.