Donor Carer

NHS BLOOD AND TRANSPLANT; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the UK is seeking a Donor Carer to support donors through the donation process and ensure they have a positive experience. The role offers training and does not require a healthcare background, making it ideal for individuals with customer service experience. Responsibilities include greeting donors, checking them in, and maintaining accurate records. This position involves working a variety of hours, including evenings and weekends.

Qualifications

• No healthcare background required.
• Experience in retail, hospitality, customer service, or volunteering is valuable.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet donors and support them through the donation process.
• Check donors in and keep accurate records.
• Help set up the session for a smooth donation experience.

Skills

Communication skills

Customer service

Teamwork

Positive attitude

Job description

Overview

As a Donor Carer, you will have the opportunity to learn skills and train to be an essential member of our donor team. You will play a vital role in saving and improving lives on a daily basis in an interesting environment where every day is different.

Working hours

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts.

Responsibilities

• Greet donors and support them through the donation process to ensure they leave feeling good about their experience.
• Check donors in on our systems and ensure they are comfortable during and after their donation.
• Keep accurate records and handle blood products safely.
• Help set up the session to ensure a smooth donation experience.
• Deliver excellent care every step of the way.

Qualifications & candidate profile

• No healthcare background required.
• Experience in retail, hospitality, customer service, or volunteering is valuable.
• Team experience and a willingness to go the extra mile for someone.
• Positive attitude and enthusiasm for delivering a great experience; you will receive full training.
• Excellent communication and interpersonal skills; able to put others at ease and handle questions with confidence.

About NHS Blood and Transplant

In this role you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. We are a team of more than 6,000 people making a difference across the UK, helping people donate blood, blood products, organs, tissues, or stem cells to save lives.