Donor Care Administrator | Remote, Part‑Time, Temp

Harris Hill; England; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading charity recruitment specialist is seeking a Supporter Care Administrator for a temporary contract until March 2026. This role is home-based with weekly travel to Lingfield, Surrey. You'll be responsible for delivering exceptional supporter care, managing enquiries, and processing donations. The ideal candidate will have experience in supporter care or customer service, strong administrative skills, and be proficient in CRM systems. Join a passionate team and contribute to uplifting donor engagement.

Qualifications

• Experience in supporter care or customer service is essential.
• Strong administrative skills and attention to detail are required.
• Ability to communicate clearly and warmly, both verbally and in writing.

Responsibilities

• Deliver excellent supporter care via phone, email, and post.
• Prepare and send personalised thank‑you messages.
• Maintain accurate donor records on the CRM.
• Support fundraising campaigns, appeals, and stewardship events.

Skills

Supporter care experience

Administrative skills

CRM system proficiency

Clear communication

Proactive and organized

Tools

Beacon CRM

Job description

A leading charity recruitment specialist is seeking a Supporter Care Administrator for a temporary contract until March 2026. This role is home-based with weekly travel to Lingfield, Surrey. You'll be responsible for delivering exceptional supporter care, managing enquiries, and processing donations. The ideal candidate will have experience in supporter care or customer service, strong administrative skills, and be proficient in CRM systems. Join a passionate team and contribute to uplifting donor engagement.