Domiciliary Care & Complex Care Manager

Primera Assited Living Ltd; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading care provider in Greater London is seeking a Domiciliary Care & Complex Care Manager to oversee recruitment and the delivery of Complex Care services. The role involves ensuring high-quality, person-centred care while maintaining compliance with CQC standards. Applicants should have strong experience in domiciliary and complex care management, alongside excellent recruitment and leadership skills. This position offers opportunities for ongoing training, professional development, and a supportive management environment.

Benefits

Competitive salary

Ongoing training and professional development

Supportive management team

Opportunity to grow a specialist Complex Care service

Qualifications

• Experience in managing domiciliary and/or complex care.
• Proven ability to coordinate complex care packages.
• Strong recruitment experience within health or social care.

Responsibilities

• Lead all recruitment activity and ensure effective onboarding.
• Oversee complex care packages and ensure accurate care plans.
• Support quality assurance through audits and training management.

Skills

Experience in domiciliary care

Coordination of complex care packages

Strong recruitment experience

Understanding of CQC regulations

Excellent organisational skills

Leadership skills

Strong communication skills

Job description

Role Overview

The Domiciliary Care & Complex Care Manager is responsible for the end-to-end recruitment of care staff and for overseeing the delivery and development of the Complex Care division. Working closely with senior management, the post-holder ensures staffing levels meet service demands and that high‑quality, safe, person‑centred care is delivered in line with CQC standards, company policies, and contractual requirements.

Key Responsibilities

The role leads all recruitment activity, including safer recruitment checks and staff onboarding, while maintaining a strong pipeline of skilled carers, particularly those with complex care experience. The post-holder oversees complex care packages, ensuring staff are appropriately allocated, care plans and risk assessments are accurate and person‑centred, and effective communication is maintained with healthcare professionals, families, commissioners, and external agencies. The role also supports quality assurance through audits, monitoring care delivery, managing incidents and complaints, and ensuring staff receive appropriate training, supervision and ongoing support. Strong leadership is required to mentor staff, promote company values, and contribute to service development.

Person Specification

Applicants must have experience in domiciliary and/or complex care, proven coordination of complex care packages, strong recruitment experience within health or social care, and a good understanding of CQC regulations and safeguarding. Excellent organisational, leadership and communication skills are essential.

Benefits

• Competitive salary
• Ongoing training and professional development
• A supportive management team
• The opportunity to grow a specialist Complex Care service