Domestic Support Assistants

University of Sunderland; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading educational institution in the UK is seeking two Domestic Support Assistants. The successful candidates will provide high-quality cleaning services across campuses, demonstrating strong customer service skills. This part-time role offers flexible hours (20 and 17.5 hours per week) with various employee benefits including generous leave and health support. If you are reliable and ready to join as part of a vibrant team, we encourage you to apply.

Benefits

Generous annual leave entitlement

Pension scheme enrollment

Access to discounts at retailers

Discounted private medical insurance

Discounted membership for CitySpace Fitness

Qualifications

• Passionate, hardworking, and reliable individuals are encouraged to apply.
• Motivated, flexible, and task-focused mindset.

Responsibilities

• Deliver high-quality cleaning services at City Campus or St Peter’s Campus.
• Support effective delivery of a modern, flexible, and customer-focused Facilities Support service.

Skills

Good customer service skills

Job description

We are seeking two passionate, hardworking, and reliable individuals to join our team as Domestic Support Assistants. The successful candidate will be motivated, flexible, task focused and have good customer service skills. If this sounds like you, and you strive to deliver high service standards, then we would like to hear from you.

The University of Sunderland provides life‑changing opportunities to over 27,500 students across our campuses in Sunderland, London, and Hong Kong, as well as through global partnerships with learning institutions in 19 countries. Ranked among the UK’s top 30 universities (Guardian University Guide 2026), we’re proud to hold the top position in the North East for student support services (Daily Mail University Guide 2026) and teaching quality (The Times and Sunday Times Good University Guide 2026). We’re entering an exciting new chapter, driven by a bold vision and redefined strategic ambitions, designed to embrace the dynamic higher education landscape both at home and internationally. With outstanding facilities, an inclusive culture, and a vibrant, ever‑evolving city, now is the perfect time to join the University of Sunderland and be part of our exciting journey ahead.

Positions

• Part‑time position available: 20 hours per week
• Part‑time position available: 17.5 hours per week

Responsibilities

In this role, you will be responsible for delivering high‑quality cleaning services at either City Campus or St Peter’s Campus. You will support the effective delivery of a modern, flexible, and customer‑focused Facilities Support service by undertaking a range of duties, including cleaning and environmental services. The working pattern is Monday to Friday, with occasional weekend work required to support University Open Days and events. You must be able to start work at 06:00am.

Benefits

• Enjoy a generous annual leave entitlement of 31 days, plus an additional 5 closure days over the Christmas break and 8 Bank Holidays.
• Enrolment into our pension scheme, ensuring your financial security for the future.
• Access to our "My Lifestyle Benefits Platform", where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
• Your health and well‑being are important to us. We provide access to discounted private medical insurance, health cash plans, and guidance on financial well‑being.
• Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state‑of‑the‑arts facility for sports and social activities.

Equality, Diversity & Inclusion

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society. Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us. Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.