Domestic Energy Advisor

Portsmouth City Council; East Hampshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in East Hampshire is seeking a Domestic Energy Advisor to provide specialist energy efficiency and retrofit advice. The ideal candidate will possess strong knowledge of energy standards and excellent customer service skills, particularly with vulnerable customers. Responsibilities include delivering tailored advice, conducting property surveys, and managing engagement plans for community services. This role offers hybrid working, requiring attendance in the office three days a week.

Benefits

Hybrid working

Support for applicants

Qualifications

• Extensive knowledge of climate change technologies and the domestic energy sector.
• Experience with relevant legislation and PAS2035/PAS2030 standards.
• Proactive approach with attention to detail and ability to manage workloads independently.

Responsibilities

• Deliver tailored energy efficiency and retrofit advice to residents.
• Conduct property surveys and provide technical guidance.
• Manage strategic engagement plans for the Switched On Portsmouth service.

Skills

Energy efficiency principles

Customer service

Interpersonal skills

Analytical skills

Job description

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focused. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Job introduction

Our Energy Services Team seeks to employ a Domestic Energy Advisor to provide specialist and technical energy efficiency and retrofit advice and guidance to households in Portsmouth and manage a strategic engagement plan.

Your new role

The Domestic Energy Advisor will deliver tailored, face-to-face energy efficiency and retrofit advice to residents, including property surveys, technical guidance, and reassurance on upcoming measures. The role involves developing and monitoring engagement plans for the Switched On Portsmouth service, providing excellent customer service, and offering technical advice on systems like insulation, heat pumps, and solar PV in line with PAS2035/PAS2030 standards. Additional responsibilities include stakeholder collaboration, staff training, marketing coordination, handling queries and complaints, managing supplier contracts, and preparing reports for referral partners.

Who is the person summary

The ideal candidate will possess extensive knowledge of energy efficiency principles, climate change technologies, and the domestic energy and retrofit sectors, including relevant legislation and PAS2035/PAS2030 standards. They should have strong customer service experience, particularly with vulnerable customers, and excellent interpersonal, communication, and analytical skills. The role requires the ability to manage workloads independently, develop partnerships, deliver presentations and training, and produce clear, data-driven reports for diverse stakeholders. A proactive approach, attention to detail, and the ability to manage staff resources are essential, alongside meeting residents face-to-face and effectively managing expectations.

For full details, please review 'who is the person' on the job profile below attached.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants page: Support for applicants - Careers portal. Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office 3 days a week (pro rata for part time) depending on the role and business needs.

You must demonstrate why you are suitable against each of the points described in the Who is the Person points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council.

Interview date

Interviews will be held in person at the Civic Offices, Portsmouth between 26th January and 6th February 2026, and will last approximately 1.5 hours.