Divisional Maintenance Support Manager - West Division

Marks and Spencer; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in London is seeking a Divisional Maintenance Support Manager. This strategic role involves aligning facilities management with retail strategy, enhancing store performance, and managing continuous improvement. Candidates should have a background in retail facilities management, strong leadership skills, and a passion for operational excellence. Benefits include employee discounts, competitive holidays, and wellbeing support.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Qualifications

• Minimum of 5 years' experience in retail FM or technical operations.
• Ability to influence cross-functional teams.
• Strong background in delivering sustainable improvements.

Responsibilities

• Partner with Retail Store Director to enhance store performance.
• Govern FM contracts and manage performance.
• Lead continuous improvement initiatives across the estate.

Skills

Facilities Management expertise

Leadership skills

Project delivery experience

Communication skills

Budget management

Job description

Summary

Join our dynamic team as a Divisional Maintenance Support Manager for our West Division where you'll play a pivotal role in aligning facilities management with retail strategy. This is a strategic role focused on driving performance, continuous improvement, and operational excellence across our store estate.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What You'll Do

• Partner with the Retail Store Director to ensure FM activities enhance store performance and customer experience.
• Govern FM contracts, ensuring compliance, performance tracking, and issue resolution.
• Lead and embed Continuous Improvement initiatives across the estate.
• Manage maintenance delivery, budgets, and minor project works through service partners.
• Collaborate with internal departments and external suppliers to drive strategic objectives.

Who You Are

• A strategic thinker with at least 5 years' experience in retail FM or technical operations.
• A confident communicator who can influence cross-functional teams and stakeholders.
• A change leader with a track record of delivering sustainable improvements.
• Organised and commercially aware, with strong budget and project management skills.
• Collaborative and solutions-focused, with a passion for operational excellence.

Key Skills

• Facilities Management expertise with technical knowledge.
• Strong leadership and stakeholder engagement.
• Proven experience in project delivery and contract governance.
• Excellent communication and influencing skills.
• Budget management and continuous improvement mindset.

What\'s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.