Dispute Officer

FYST; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fintech company in Greater London is seeking an experienced chargeback manager to handle the entire dispute lifecycle, including representments and arbitration. The ideal candidate will have 1.5 to 2 years of experience in chargeback management, proficiency in English, and strong analytical skills. The role offers hybrid working conditions and numerous professional development opportunities, making it a great chance for those looking to grow in a dynamic environment.

Benefits

Career development opportunities

Performance reviews

Professional training at company expense

Qualifications

• 1.5 to 2 years of experience in chargeback/dispute management.
• Knowledge of Visa and Mastercard dispute resolution rules.
• Ability to work independently and collaboratively.

Responsibilities

• Manage the full chargeback lifecycle including representments and arbitration.
• Review daily chargeback reports for disputes.
• Collaborate with departments for dispute handling and reporting.

Skills

Chargeback management

Process optimization

Analytical skills

Organizational skills

Time management

Proficiency in English

Russian language skills

Job description

WHAT YOU'LL BE WORKING ON

• Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts.
• Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
• Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
• Follow up with merchants and internal teams to resolve open cases.
• Update internal systems with chargeback details, statuses, and outcomes.
• Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
• Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
• Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
• Collaborate with internal departments (Compliance, Customer Support,Finance) to support dispute handling and reporting.
• Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
• Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
• Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
• Demonstrated experience in process optimisation and/or automation of dispute handling.
• Excellent organisational and time management skills.
• Strong analytical skills and attention to detail.
• Proficiency in English is a must (written and verbal),Russian is a plus.
• Ability to work independently and collaboratively in a fast-pacedenvironment.

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense- we favor the continuous development of our employees
• Hybrid type of work