Dispenser

Primary Care Careers; Burnham Market; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local GP practice in Burnham Market is seeking a qualified dispenser to join our busy team on a full-time basis. This role involves dispensing medications, managing patient interactions, and performing various administrative duties. Ideal candidates will demonstrate excellent multitasking skills, experience in public service environments, and a commitment to maintaining confidentiality. Opportunities for part-time work may also be available. Join our dedicated team supporting a vibrant community of patients.

Qualifications

• Experience in a dispensary or pharmacy environment.
• Ability to manage multiple requests via phone and email.
• Understanding of prescribing and medication management.

Responsibilities

• Dispense medications and manage patient prescriptions.
• Handle administrative tasks related to dispensing.
• Assist in monitoring patient compliance with medication review.

Skills

Multitasking

Verbal communication

Basic IT skills

Team collaboration

Confidentiality maintenance

Education

NVQ2 or equivalent qualification in dispensing

Tools

SystmOne or alternative clinical system

Job description

The Burnham Surgery is looking to welcome a qualified dispenser into our busy practice, who will play a full and active role as part of the practice multi-disciplinary team. This role is offered on a full-time basis, working 37.5 hours a week, but part-time, as a job share, would also be possible.

As the dispensary team is extremely busy, the successful candidate must have the ability to work well under pressure and be able to multitask. This is a varied role and will involve face to face and telephone contact with our patients, along with administrative duties, providing safe and timely dispensing services.

Main duties of the job

• Dispensing duties including labelling, dispensing, endorsing, and checking prescriptions following procedure and processes.
• Attending to patients at the hatch, receiving and giving out prescriptions as outlined in the dispensary standard.
• Following the dispensary standard operating procedures (SOPs) competently and clearly.
• Answering the phone and taking requests for repeats.
• Unpacking of orders, checking for discrepancies, and putting stock away.
• Stock rotation, date checking and storage.
• Preparing Dossett boxes as per the dispensary standard operational procedure.
• Cleaning and tidying as necessary.
• Ensuring correct disposal of all returned medication, complying with environmental health regulations.
• Monitoring patient compliance with patient recall for medication review.
• Checking prescription endorsements and amending as necessary.
• Ensuring all prescriptions are completed on the back, in full, when necessary.
• Dispensing and checking controlled drugs as the dispensary operating procedure.
• Completing the controlled drug register, checking stock levels for accuracy
• Issuing and dispensing external prescriptions
• Assist in the successful achievement of Dispensing Services Quality Scheme (DSQS)
• Any other tasks delegated by the dispensary management.
• To be aware of the process of commercial buying of drugs.
• Assist in maintaining the dispensary sundry orders.

About us

Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC).It provides care to around 4,200 patients in and around Burnham Market.

In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.

Job responsibilities

If you would like to find out more informationabout this role, please see the attached job specification.

Person Specification

Experience

• Experience of working directly with members of the public in a dispensary or pharmacy environment.
• Knowledge and understanding of prescribing and medication management.
• Experience of working as part of a team.
• Experience of managing multiple requests via telephone and email.
• Basic IT skills, including use of email.
• Good verbal skills, can demonstrate ability to deal with members of the public on the telephone.
• Management of multiple tasks / requests in a timely manner.
• Understanding of primary care.
• Flexible approach to working hours (e.g., covering holidays and sickness).
• Can take instructions and follow protocols without direct supervision.
• A non-judgemental approach.
• Maintains confidentiality and can demonstrates understanding of confidentiality policies.
• Desire to develop and learn.
• Computer literate with an ability to use SystmOne or alternative clinical system.
• Previous experience in primary care.
• An appreciation of the NHS agendas and government targets.

Qualifications

• Underway or a willingness to start an NVQ2 or equivalent qualification in dispensing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.