Dispatch Lead

Master Trades Group; Horsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home services provider is seeking an HVAC Dispatcher to coordinate service calls and schedule technicians across multiple locations in Horsham, PA. Ideal candidates will have dispatching experience, preferably in the HVAC or plumbing industry, and excellent communication skills. This full-time position offers hourly compensation of $24.00-28.00 and requires working onsite with flexibility for weekends and night shifts.

Qualifications

• 1-2 years as a Lead Dispatcher or 3-5 years dispatching experience in the home service industry.
• HVAC and/or Plumbing industry experience is highly preferred.
• Ability to remain calm under pressure and in fast-paced environments.

Responsibilities

• Coordinate and schedule service calls for technicians.
• Assign jobs based on skills and availability.
• Communicate with customers regarding appointment times.

Skills

Organizational skills

Communication

Problem-solving

Multitasking

Team-oriented attitude

Education

High school diploma or equivalent

Tools

Service Titan

Scheduling software

Job description

Overview

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

HVAC DISPATCHER needed to start ASAP! This is a full-time position to sit onsite at all of Len the Plumber locations in Boothwyn, PA / Horsham, PA and Cherry Hill, NJ branches.

About Len the Plumber Heating and Air

Len the Plumber Heating and Air has been proudly serving our community for decades with exceptional plumbing, heating, and cooling services. We believe in treating our team like family, providing the tools, training, and support needed to succeed. At Len the Plumber Heating and Air, we believe in Doing It Right the First Time—for our customers and our employees.

Responsibilities

• Coordinate and schedule service calls for plumbing, heating, and air technicians
• Assign jobs to appropriate field personnel based on skills, location, and availability
• Communicate effectively with customers regarding appointment times and updates
• Monitor technicians’ schedules and adjust as needed for emergencies or delays
• Maintain accurate records of calls, schedules, and job statuses in the dispatch system
• Work closely with the Service Manager to optimize daily routes and productivity
• Provide excellent customer service over the phone and via email

Qualifications

• 1-2 years as a Lead Dispatcher or 3-5 years dispatching experience in the home service industry.
• HVAC and/or Plumbing industry experience is highly preferred
• Experience with Service Titan a huge plus!
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and in fast-paced environments
• Proficient with scheduling software and basic computer application
• Positive, professional, and team-oriented attitude
• High school diploma or equivalent

Compensation

$24.00-28.00 /hr TBD

Hours

7/8am start time Monday- Friday. Available and flexible to work weekends or night shift schedules when needed.

The Lead Dispatcher will be working onsite at all 3 locations. This is NOT a remote position.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.