Dispatch Agent (Operations)

Swissport; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading ground services provider at Gatwick Airport seeks a Dispatch Agent to coordinate cargo movements and ensure timely dispatch of shipments. Responsibilities include preparing paperwork for flight crew, communicating with ground crew, and operating vehicles airside. Candidates should have experience in ground operations and possess excellent organizational and communication skills. This full-time role requires flexibility for shifts including weekends and holidays.

Benefits

Employee Assistance Programme

Comprehensive training

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Previous experience in aircraft ground operations or ramp handling.
• Knowledge of aircraft loading procedures and aviation safety regulations.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Prepare necessary paperwork for flight crew.
• Communicate fuel and load data accurately to flight crew.
• Liaise with ground crew and airport authorities.

Skills

Communication skills

Organizational skills

Flexibility

Tools

Driving vehicles airside

Job description

Overview

Job Title: Dispatch Agent (Operations)

Company: Swissport

Location: Gatwick Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

About the Company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role: As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Responsibilities

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritise tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.

Qualifications

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.