Disclosure Officer - Night Shift - 12 month FTC

Virgin Media O2; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading telecommunications company is seeking a skilled Disclosure Officer for a 12-month FTC in Slough. This role is crucial in ensuring compliance and delivering information to law enforcement. Candidates should have telecommunications experience, knowledge of the Investigatory Powers Act, and strong collaboration skills. The position includes a hybrid working pattern, offering flexibility and a dynamic work environment, alongside a comprehensive benefits package that supports work-life balance.

Benefits

Comprehensive benefits package

Flexible working arrangements

Inclusion and diversity initiatives

Qualifications

• Experience in telecommunications with customer engagement responsibilities.
• Knowledge of Investigatory Powers Act and Data Protection regulations is desirable.
• Ability to manage tight schedules and high workload.
• Proficiency in Office 365.

Responsibilities

• Share information with law enforcement while ensuring compliance.
• Operate within a 24/7 shift schedule with hybrid working.
• Maintain service integrity and support community safety.

Skills

Telecommunications experience

Knowledge of IPA and Data Protection

Time management skills

Proficiency in Office 365

Collaboration skills

Job description

Do you want to have a significant impact in the realm of information technology? Virgin Media O2 is seeking a highly motivated and skilled Disclosure Officer to join our dynamic team for a 12-month FTC. This exciting opportunity places you at the forefront of ensuring compliance and delivering top-tier service to law enforcement and government clients.

As a Disclosure Officer, you will play a crucial role in sharing information with law enforcement while ensuring compliance with the Investigatory Powers Act. You will operate within a 24 / 7 shift schedule, with a hybrid working pattern that includes regular office presence for collaboration and flexibility. Join us to uphold service integrity, promote community safety, and make a tangible difference.

Working Hours & Shift Pattern

• Night shift team members work 12-hour shifts, with 1-hour unpaid lunch and two 30-minute breaks.
• Typical pattern: 6 consecutive night shifts, followed by a week off, then another 6-night block, with a day shift included during one of the weeks off.
• Office attendance is generally limited to the single day shift, allowing collaboration with other team members; night shifts are typically worked remotely or off-site.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience within the telecoms industry in a role with significant responsibility for communication and engaging with customers, including senior personnel
• Knowledge of IPA, Data Protection, PECs, and other disclosure legal responsibilities is desirable.
• Skill in handling tight schedules, managing personal workload, and upholding a high level of accuracy.
• Proficiency in company standard office software packages (Office 365, etc.).
• Willingness to obtain and maintain SC level Security Clearance.
• Comfortable with an ever-changing working environment and learning new practices.
• Shown capability to effectively collaborate and communicate with individuals across all levels of an organization.

The other stuff we are looking for

We'd also love you to bring;

• Ability to cultivate and maintain professional connections with law enforcement and other external stakeholders, acting as a reliable point of contact.
• Strong attention to detail to ensure all information shared with third parties is accurate, up-to-date, and aligned with regulations.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.