Director of Operations

SOUTHEND CARE LTD; Southend-on-Sea; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A growing organization providing health and social care is seeking an experienced Director of Operations to join their senior management team. This role involves shaping the future of the organization, leading operational excellence, and influencing strategy. Ideal candidates will have significant experience in senior management, strong leadership abilities, and a commitment to values-driven service delivery. Flexible hybrid working options are available, making it a rewarding opportunity to make a real impact on services that change lives.

Qualifications

• Experience in a senior management position at Director or Head of Service level.
• Detailed knowledge of client groups supported by the organization.
• Proven track record of leading change and service development.

Responsibilities

• Develop and implement the Business Plan.
• Drive excellence in service delivery.
• Lead operational change and transformation programmes.
• Manage a team of service managers.

Skills

Leadership

Stakeholder management

Operational excellence

Change management

Education

Professional qualification in health or social care

Management development evidence

Job description

Overview

Southend Care Ltd is an ambitious and growing organisation providing a wide range of services across different client groups. We are proud of our modern, efficient approach to service delivery, our engaged and committed workforce, and our reputation for quality and innovation. As we move into a new phase of growth, developing a 3-year business plan and expanding our service offering, we are seeking an experienced and motivated Director of Operations to join our senior management team.

The Role

Reporting to the Managing Director, and working closely with the Director of Corporate Services, you will play a pivotal role in shaping the future of the organisation. As part of a small but dynamic management team, you will have the opportunity to influence strategy, lead change, and ensure operational excellence across a broad range of service models.

Key Responsibilities

• Work with the Managing Director to develop and implement the Business Plan, translating this into clear operational plans for service delivery.


• Drive excellence in service delivery and operational performance.


• Lead on operational change and transformation programmes.


• Manage and develop a team of service managers, ensuring strong leadership, accountability, and professional growth.


• Lead the operational mobilisation, go-live, and steady-state phases of new services.


• Build and maintain productive relationships with commissioners and stakeholders.


• Establish a values-led, solution-focused culture across all services.


• Ensure successful financial performance of services in line with agreed targets.


• Contribute to wider corporate development including workforce, finance, and governance, supporting the Board of Directors.

Qualifications & Experience

• Professional qualification in health or social care, or a related field, alongside evidence of management development.


• Experience in a senior management position at Director or Head of Service level, within commercial, third sector, health, or local authority settings.


• Detailed knowledge of one or more of the client groups we support.


• Proven track record of leading change, service development, and organisational growth.


• Strong stakeholder management and commercial acumen.

Why Join Us?

Be part of a small, accessible senior team where your voice really matters. Work flexibly, with a hybrid model that balances strategic work and visible and present leadership across services. Lead in an organisation where values, people, and purpose are at the heart of what we do. Make a real impact on services that change lives. If you’re an experienced leader with a passion for people and services, we’d love to hear from you. Please send your CV and a covering letter to [e-mail] or visit Southend Care | Director of Operations for more information.