Director of Marketing & Customer Experience (Hybrid)

AXA UK; Tunbridge Wells; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance provider in Tunbridge Wells is seeking a Senior Marketing Leader to head the Marketing and Customer Experience team. You will drive strategic marketing initiatives, ensuring alignment with business goals while enhancing customer engagement. The ideal candidate will have extensive experience in marketing within financial services or insurance, strong leadership capabilities, and exceptional analytical skills. The company offers a competitive salary, performance bonuses, and a comprehensive benefits package including pension and private medical cover.

Benefits

Competitive salary

Annual performance-based bonus

Pension scheme (up to 12% employer contributions)

Private medical cover

28 days annual leave

Wellbeing services

Qualifications

• Extensive experience in a senior marketing leadership role within the financial services or insurance.
• Proven record of leading large teams and complex marketing projects.
• Exceptional analytical skills with a focus on data-driven decisions.

Responsibilities

• Develop and implement a marketing and customer experience strategy.
• Lead customer experience initiatives to enhance engagement and retention.
• Oversee brand strategies to improve visibility and brand equity.

Skills

Leadership

Analytical skills

Communication

Strategic thinking

Customer experience understanding

Job description

A leading insurance provider in Tunbridge Wells is seeking a Senior Marketing Leader to head the Marketing and Customer Experience team. You will drive strategic marketing initiatives, ensuring alignment with business goals while enhancing customer engagement. The ideal candidate will have extensive experience in marketing within financial services or insurance, strong leadership capabilities, and exceptional analytical skills. The company offers a competitive salary, performance bonuses, and a comprehensive benefits package including pension and private medical cover.