Director of Logistics Luxury D2C

Luxuryrecruit; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading luxury gifting and interiors company seeks a Head Of / Director of Logistics to enhance global logistics strategy. This role is pivotal for optimizing operations and delivering superior service in an international D2C environment. Candidates should have strong experience in logistics management, particularly within e-commerce, with a focus on delivering exceptional customer experiences and operational efficiencies.

Qualifications

• Minimum of 5 years of operational management experience.
• Solid experience in e-commerce fulfilment and logistics management.
• Experience managing complex logistics across shipping types and geographies.

Responsibilities

• Oversee end-to-end Logistics for the business, managing 3PL partners.
• Develop carrier and network strategy for global shipping.
• Scale complex logistics operations, striving for efficiency.

Skills

Operational Management

Logistics Management

Strategic Thinking

Negotiation Skills

Collaboration Skills

Job description

My client is on a mission to create the most inspiring go to destination for luxury gifting and interiors – a place where you can wrap yourself, and the people you love, in the world’s most luxurious and special products.

Offering a very design focused, multi-brand, multi-category, product assortment, we are the place to find that very special gift and product for all the rooms of your homes, a place to be inspired by creativity and artisans from across the globe – all easily accessible and shoppable through our ecommerce platform, delivered with unparalleled high-touch service, and connecting with customers through story-telling and unique experiences.

We are seeking a Head Of / Director of Logistics to help develop its global logistics strategy. Catering to a very specific HNWI customer, that loves to explore the world, to experience new things and that wants to be surprised and delighted – and amplify their sense of connections and passion through our focused Edit of products.

Role Overview

The position will work as part of the Senior Management team, and report directly to the CFO. This role will oversee the end-to-end Logistics for the business – from managing its 3PL partner(s), to over-seeing the various DC processes, to packaging and returns. The Head of Logistic will be responsible for setting up the most efficient operations, balancing the strongest customer proposition, with the underpinned business complexity and financial efficiencies around international tax and duties. This could involve having to manage several facilities on different continents. The role will also be responsible for identifying continuous room for improvements, scalability, and long-term developments throughout the operation for optimal efficiencies.

What you’ll do:

Develop carrier and network strategy

• Define the types of partners required to enable global shipping of extremely valuable and rare merchandise, leveraging parcel, freight, and white glove services
• Recommend specific partners across shipping types and geographies, with a view toward coverage of the UK, EMEA, US, EU, and LATAM
• Develop route and region specific strategies to reduce cost and increase speed
• Guide contract and pricing discussions

Scale complex logistics operations

• Design process improvements to the shipping quote process; define a longer-term strategy to streamline this process
• Recommend near-term process improvements to improve tracking of shipments in order to create transparency for buyers and dealers
• Partner with our Product and Engineering teams to prioritize and address the most important opportunities to positively impact customers, dealers, and internal users

What you’ll bring:

• Minimum of 5 years of operational management experience, including growing and managing a global team
• Demonstrated track record of solving complex strategic and operational problems
• Superior business judgment coupled with logical, data-driven and fact-based approach
• Experience in operational scalability and best practices; Six Sigma certification is a plus
• Ability to see the big picture while maintaining close attention to detail
• Appreciation for balancing high-touch service with operational efficiency
• Plus: Experience in managing complex logistics across shipping types and geographies; familiarity with regional and global carriers, including parcel, freight and white glove carriers

The Candidate

• Solid experience in e-commerce fulfilment and logistics management within an international D2C luxury environment: operational experience and understand the pressures, dynamics, and critical success factors for e-commerce retailers, warehouse teams, courier partners, and customers
• Deep knowledge of the delivery infrastructure in the UK, US and Europe (Middle East and Asia a plus)
• Drive for results with proactive, dynamic and action orientated approach
• Keen to deliver the best customer experience at every touchpoint of the delivery and return steps
• Strong collaboration skills (external / internal) with strong business and financial acumen
• Strategic thinking and solid negotiating skills with ability to negotiate in tough situations
• Build, mentor and retain a team
• Thrive in a fast pace environment, excited to join an early stage project and ready to take it from start-up to scale-up

Salary: Six figure, plus equity (salary level dependent on experience)

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