Director of Information Technology

Morson Edge (Financial Services); Birmingham; Hybrid; GBP 170,000; Full time

Job summary

A leading global financial services organisation is seeking a Director of IT Service Resilience to shape and deliver its global recovery strategy in Birmingham or Sheffield (Hybrid). This role focuses on driving incident excellence while building long-term service resilience, leading the vision, execution, and necessary cultural transformation. The ideal candidate will have extensive experience in SRE and incident response management, reputation for leading high-pressure situations, and ability to influence senior leadership effectively. Competitive salary of circa £170,000 plus benefits is offered.

Qualifications

• Proven abilities overseeing SRE, Infrastructure, DevOps and Technical Operations.
• Significant experience leading global Site Reliability Engineering initiatives.
• Demonstrated ability to build and lead a centre of excellence.

Responsibilities

• Shape and deliver the organisation’s global recovery strategy.
• Drive incident excellence while building long-term service resilience.
• Set the vision, lead execution, and champion transformation.

Skills

Oversight of SRE

Incident response management

Leadership in high-pressure situations

Technical operations expertise

Communication skills

Job description

Director of IT Service Resilience – Senior Recovery Lead / Incident Management / Operational Excellence

Circa £170,000 + Benefits

Location : Birmingham or Sheffield (Hybrid)

We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self‑healing systems at scale.

Key Requirements

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations environments within complex, large‑scale organisations.
• Significant experience leading global Site Reliability Engineering initiatives, with proven accountability for major incident response, restoring service quickly, and bringing structure, clarity and leadership to high‑pressure situations.
• Demonstrated ability to build and lead a centre of excellence, embed SRE best practices across distributed engineering teams, and work closely with Problem Management and Platform Engineering to drive systemic remediation and automation.
• Experience defining and owning resilience and recovery strategies, setting engineering standards, and influencing robust, scalable and reliable system design.
• Deep technical expertise across infrastructure, applications and cloud‑native architectures, combined with exceptional communication skills and the ability to engage effectively with Managing Directors, CTOs and senior leadership.

This is an exciting opportunity to join a global function, where your leadership will directly shape incident recovery outcomes and elevate service resilience across the organisation.