Direct Services Technician

Optivo; Carisbrooke; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local housing association is seeking a Direct Services Technician to join their Reactive Repairs team on the Isle of Wight. You will support maintenance tasks to ensure homes and facilities are well-maintained while contributing to customer satisfaction. Ideal candidates should have experience in direct labour services, knowledge of health and safety regulations, and commitment to diversity. Benefits include pension, healthcare plan, and more.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Qualifications

• Two years of experience in a Direct Labour Service is desired.
• Knowledge of statutory and regulatory codes of practice.
• Experience in repairs and maintenance.

Responsibilities

• Support Trade Technicians in maintenance tasks.
• Ensure compliance with health and safety regulations.
• Complete digital works’ orders and paperwork.

Skills

Customer satisfaction

Diversity and inclusion

Knowledge of Health and Safety regulations

Job description

Direct Services Technician

Optivo

Location: Isle of Wight

Salary: £26,000 per year

Contract: Permanent • Employment type: Full-time

Closing Date: Thursday 2nd October 2025 at 23:59

Shortlisting Date: From 3rd October 2025

Interview Date: w/c 13th October 2025 (We may close the advert early if we receive a suitable number of applications).

The role

Join Southern Housing as a Direct Services Technician. We are looking for a proactive and reliable Direct Services Technician to join our dedicated Reactive Repairs team. Reporting to a Lead Technician and/or Operations Manager, you will support Trade Technicians and contribute to a responsive, efficient, and customer-focused maintenance service. You will work across the Isle of Wight to help ensure our homes and facilities are safe, clean, and well-maintained. With a "first time fix" ethos and a commitment to excellent communication, you will be instrumental in meeting KPIs and delivering outstanding customer satisfaction.

What you’ll be doing

• Waste Clearance
• Glazing
• Minor Repairs
• Graffiti Clearance
• Grounds Maintenance
• Office Moves
• Groundworks (paving, bricklaying, landscaping, Jet Washing, etc)
• Basic Carpentry, Plumbing and Decorating - generally supporting Trade Technicians as a second person
• Support the delivery of a sector leading, resident focused, and efficient repairs, maintenance, and general caretaking service developed in association with our residents
• Carry out repairs, maintenance, and caretaking in accordance with current Building Regulations, Health and Safety Legislation and Association timescales; and ensure that the organisation is always fully compliant
• Carry out all works in accordance with policy, procedure, guidelines, and regulation
• Complete all necessary digital works’ orders / paperwork on time and to the required standard

What you need

• A proven track record of working within a Direct Labour Service, where customer satisfaction is at the heart of service delivery - two years’ experience is desired, but not essential
• A working knowledge of all the statutory and regulatory rules and/or codes of practice that underpin the delivery of an efficient and effective property related direct labour service
• Experience of a range of repairs, maintenance, and/or caretaking work
• A thorough understanding of and personal commitment to diversity; treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations
• Knowledge of the requirements of the Health and Safety Act, and any other relevant legislation and/or regulatory requirements

In your supporting statement, please address how you meet each of the above criteria with real examples.

What’s in it for you / Benefits

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailer discounts
• Cycle to work
• Buy & sell annual leave

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We want our colleagues to feel they belong, be safe to be themselves at work, and be valued for their contribution to our One Team approach.

Optivo