DIO - Regional Delivery Area Manager

Ministry Of Defence; England; On-site; GBP 61,000 - 71,000; Full time

Job summary

A UK government department is seeking an experienced Area Manager to oversee Hard and Soft facilities management contracts. Based at RAF High Wycombe, Andover, or Sandhurst, the successful candidate will manage stakeholders and service delivery. Key responsibilities include proactively addressing issues, ensuring compliance, and effective contract management. Offering an annual salary of £61,630 along with a comprehensive pension scheme and opportunities for flexible working.

Benefits

Civil Service Defined Benefit Pension scheme

Learning and development tailored to your role

Flexible working options

Qualifications

• Demonstrable Total Facilities Management experience in a technical and complex environment.
• Demonstrable experience of risk management.
• Demonstrable experience of stakeholder management.

Responsibilities

• Act as a key customer interface and Facilities Management subject matter expert.
• Deliver effective contract management of key suppliers.
• Regularly review and report on contract deliverables.

Skills

Total Facilities Management experience

Risk management

Stakeholder management

Leadership

Communication

Education

Full UK driving licence

Current UK citizenship or right to work

Job description

DIO are looking for an experienced Area Manager with extensive Total Facilities Management knowledge across a complex and challenging infrastructure estate. This role can be based at RAF High Wycombe, Andover or Sandhurst supporting a regionally dispersed team. There is a requirement for effective stakeholder management for multiple high‑profile customers.

The Area Manager oversees the management and delivery of Hard and Soft facilities management contracts and is accountable for delivery of services and high value infrastructure projects. They are accountable for effective management of site teams, continued delivery of operational requirements, maintaining statutory compliance of the estate and sustaining a collaborative relationship with the customer and industry partners.

Responsibilities

• Act as a key customer interface and Facilities Management subject matter expert across the area of responsibility.
• Proactively address issues in a timely manner and escalation as appropriate, engaging other parts of DIO as necessary.
• Ensure provision of a pro‑active site presence to develop and maintain effective relationships with all stakeholders.
• Deliver effective contract management of key suppliers, monitoring performance and escalated or cascading where appropriate.
• Routinely update senior leadership on key site trends or potential issues to ensure early identification of risks and/or opportunities.
• Act as the escalation point for issues raised and facilitate resolutions for significant operational/service delivery issues, using available data to inform decision making.
• Effectively manage all site risks, ensuring consistent and timely documentation on the SPRITe Risk Register with appropriate mitigation plans in place.
• Ensure Hard and Soft FM assurance activities are being undertaken to guarantee contracted services are delivered to the KPIs.
• Provide facilities management expertise to commercial decisions and ensure all required approvals and authorisations are in place prior to additions or changes to the contracts, utilising the appropriate digital and data tools.
• Provide support when requested to emerging department requirements.
• Oversee effective and timely delivery of site‑specific projects.
• Regularly review and report on contract deliverables, taking corrective action where necessary to ensure high levels of customer satisfaction are maintained.
• Provide effective leadership of a regionally dispersed team to deliver a high quality and consistent level of service.

Behaviours

• Leadership – provide clear direction, support, and development for the team.
• Communicating and Influencing – build relationships and persuade stakeholders across all levels.
• Managing a Quality Service – set KPIs, monitor, and improve service delivery.
• Delivering at Pace – meet deadlines and respond quickly to changing priorities.

Qualifications & Experience

• Demonstrable Total Facilities Management experience in a technical and complex environment.
• Demonstrable experience of risk management.
• Demonstrable experience of stakeholder management.
• Full UK driving licence.
• Current UK citizenship or right to work in the UK.

Application Process

Submit your CV together with a personal statement (750 words max) that addresses the above behaviours. A selection panel will assess your application at the CV and personal statement stage, followed by interviews where these behaviours will be assessed against your career history and experience. A presentation may be required at interview.

Equality, Diversity and Inclusion

The Civil Service embraces diversity and promotes equality of opportunity. The Ministry of Defence will not sponsor a visa under the points‑based system for this role and will not consider applicants who require sponsorship.

Security

Successful candidates must undergo a criminal record check and meet the security requirements for the level of developed vetting. All candidates must also complete baseline personnel security standard checks.

Salary and Benefits

• Annual salary: £61,630.
• Civil Service Defined Benefit Pension scheme contribution of £17,854.
• Learning and development tailored to your role.
• Flexible working options.
• Civil Service pension with an employer contribution of 28.97 %.
• No relocation expenses.
• Travel to interview is not reimbursed.

Other information

People working with government assets must complete baseline personnel security standard checks. The Ministry of Defence opposes any form of bullying, harassment, sexual harassment, discrimination, and victimisation. Applicants who have been dismissed for any of these behaviours within the last five years will not be considered.