Digital Training Coordinator

Sirona care & health CIC; Yate; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization based in Yate is seeking a Digital Training Coordinator to enhance staff digital skills. This role involves organizing training sessions and supporting the Digital Training Team. The ideal candidate will have strong administrative experience, proficiency in Microsoft Office, and familiarity with LMS systems. The position offers a supportive team environment with opportunities for professional growth. The organization provides NHS benefits and participates in the NHS Pension Scheme.

Benefits

NHS benefits

27+ days' annual leave

NHS Pension Scheme

Qualifications

• Experience in collating and producing data in a reader friendly way.
• Demonstrated range of administrative processes.
• Confident in managing email and typing minutes.

Responsibilities

• Support training sessions and maintaining Digital Training services.
• Organise and administer training for Digital Training Team.
• Act as point of contact for Digital Training enquiries.

Skills

Collating and producing complex data

Administrative processes

Diary management

Advanced IT skills

Microsoft Office knowledge

Working with ticketing systems

Familiarity with LMS platforms

Understanding of onboarding processes

Process improvement tools familiarity

Education

NVQ Level 4 or equivalent

NVQ3 in administration or equivalent training

Numeracy and Literacy level 2 qualification

Job description

Join our dynamic Digital Department as a key member of the Digital Training Team, where you'll help staff across the organisation develop essential digital skills. The team delivers a wide range of training, from basic IT to advanced clinical systems, ensuring colleagues are confident and capable in using the digital tools that underpin our services. Collaboration and innovation are at the heart of the department, with a strong focus on continuous improvement and supporting professional development.

This role is based at Sirona headquarters, though offers a hybrid working arrangement. You'll enjoy a supportive environment, working alongside experienced digital professionals committed to driving transformation and excellence in healthcare through technology.

Main duties of the job

• Using own initiative and judgement to prioritise a variety of departmental work and procedures as required by the Digital Training Manager, including setting/noting deadlines, drafting letters, collating data and minute taking.
• Support the Digital Training Team with organising and administering a range of training sessions, working independently to set procedures as defined in the team's Standard Operating Procedure (SOP). Including training the team on administrative duties and procedures.
• Be the first point of contact for staff accessing Digital Training Programmes and act as a central point of contact for all other Digital Training enquiries and requests (via Digital Training mailbox or Microsoft Teams) being always tactful, on occasion dealing with challenging requests and negotiate best outcomes for all parties concerned.
• Choose the appropriate training method per case depending on individual and service needs.
• Create, maintain, and continue to develop events and courses on LMS system used by Sirona including adding users to events and marking attendance. Collating the information monthly.
• Work closely with the other Digital Departments and Sirona's Clinical/Corporate Services to ensure the smooth running of Digital Training services.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently requiring a visa to work in the UK, there must be a minimum of 14 months from your start date until the expiry date, please disclose your expiry date in your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person Specification

Skills, Experience and Knowledge Required

• Collating and producing complex and sensitive data/information in a reader friendly way.
• A range of administrative processes these include typing emails and training invitations, minute taking, data management/analysis related to course attendance/feedback.
• Diary management and organising meetings/events.
• Range of IT skills including advanced typing skills, data entry, managing emails, typing minutes of meetings and produce reports. Text processing, manage and update spreadsheets and databases.
• Knowledge and experience in using Microsoft especially Excel, Word, and PowerPoint.
• Confidence working with ticketing systems (Halo, Cherwell) and triaging queries from multiple sources.
• Familiarity with LMS platforms including creating events, editing courses, auditing attendance, and tailoring comms.
• Understanding of induction/onboarding processes within the NHS or similar large-scale organisation.
• Experience developing and maintaining administrative processes for Digital Training or Clinical System Onboarding.
• Familiarity with automation and process improvement tools to streamline workflows (e.g. Excel templates, shared document management systems).

Qualifications and Training Required

• NVQ Level 4 or equivalent experience in Operations, Business Administration, or Digital Training Coordination.
• Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ3 in administration or equivalent training.
• Numeracy and Literacy level 2 qualification or equivalent demonstrable skills.
• Evidence of undertaking personal and professional development.
• Evidence of undertaking personal and professional development.
• Evidence of training in a range of computer packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working