Digital Strategy Director

Round-Peg Solutions; Birmingham; Remote; GBP 90,000 - 120,000; Full time

Job summary

A leading digital transformation firm in Birmingham is seeking a Strategic Director to lead their digital strategy and implementation efforts. The role involves working with C-suite executives, managing digital transformation initiatives, and enhancing customer experiences through innovative technologies. Candidates must possess strong leadership skills and a proven track record in program management. This position offers opportunities for significant impact within the organization and the industry.

Qualifications

• Experience in aftermarket/service-based industries.
• Ability to manage senior management expectations.
• Proven success in leading multi-functional teams.

Responsibilities

• Design, develop, and implement the digital strategy.
• Lead relationships with suppliers and senior stakeholders.
• Define and execute the commercial strategy for digital services.

Skills

Digital transformation experience

Communication and collaboration skills

Leadership capabilities

Program management experience

Continuous improvement capabilities

Job description

Do you operate at strategic director level within the field of Digital Transformation? Do you have the vision to role out a global strategy incorporating Digital Twins, Augmented / Virtual Reality, Telematics and cutting edgy UI / UX platforms for a world leader? Do you like to operate alongside C‑Suite and have the full financial and strategic backing from the Board of Directors? If this sounds like you, then please read on…

Responsibilities

• A global responsibility for the design, development, and implementation of the company’s digital strategy and roadmap to digital automation
• Develop and maintain strong supplier / vendor relationships as well as working closely and effectively with the most senior stakeholders within the company
• Creating, developing, and implementing a clear roadmap, incorporating strategic vision brought to fruition through digital transformation
• Acting as the customer voice when strategising a roadmap, including analysing potential functional improvements
• Provide leadership to the Telematics team, leading the telematics customer processes globally to support account management and structure (i.e. dealer vs end customer)
• Developing and innovating augmented reality technology and virtual reality systems to improve customer experience, realise remote viewing capability, and reduce costs
• Define and execute the commercial strategy for a complete range of digital services
• Strong communication with global sites, informing them of product or process changes
• Providing excellent, direct customer support globally (API, commercial agreements etc)
• Defining and driving the monetisation strategy alongside, and aligning with, strategic strategies
• Collaboration with Global Parts & Services Organisation support functions, incorporating best practice ideals

Qualifications

• Digital transformation experience within aftermarket / service‑based industries
• Digital Transformation Program Management Experience
• Ability to manifest and achieve strategic vision, whilst also managing Senior Management expectations
• Unwavering communication and collaboration skills
• Exceptionally strong leadership capabilities, with the ability to communicate informally and directly with Senior Management (up to C‑suite level), whilst demonstrating gravitas when engaging in conflict management and leading them through the digital journey
• Proven success in leading multi‑functional teams in previous work experience
• Experience in delivering organisation initiatives, and having the ability to develop strategic visions to a clear roadmap of change
• Continuous improvement capabilities, always working innovatively to forecast the future of the organisation

Travel

• Remote
• 20% of annual travel required

Working in this role there is no glass ceiling! Both the CEO and President of the business are championing digital strategy. This division will be given its own P&L and set of financial objectives. You’ll be driving this global powerhouse to the number one business in their industry from a digital customer experience perspective. For the right candidate, the sky really is the limit.