Digital Retail & Volunteer Support Assistant

JobStart Scheme; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community charity organization in Derry/Londonderry is seeking a Volunteer Support Assistant. The role involves aiding volunteers, providing customer service, and managing online retail sales. Ideal candidates will have teamwork skills and some experience in retail or customer service. This position offers flexible hours up to 25 per week.

Qualifications

• Ability to work as part of a team and support volunteers.
• Experience in retail, customer service, or charity shop work.
• Ability to handle cash accurately and manage donations.

Responsibilities

• Assist in welcoming and engaging volunteers.
• Provide excellent customer service in the charity shop.
• Sort, price, and prepare donated goods for sale.
• Photograph and list items for online sale.

Skills

Teamwork

Basic numeracy skills

Basic IT skills

Social media experience

Customer service

Visual merchandising

Health and safety understanding

Job description

THE EMPLOYER IS: THE CHURCHES TRUSTThe role will contribute to the smooth running of The Churches Trust charity shop, helping to support volunteers, serve customers and develop the charity’s growing online retail presence.To assist with volunteer engagement, retail operations and online sales under supervisor and senior staff guidance.This is an excellent opportunity to gain experience in community-based retail, teamwork and digital marketing, while learning how to work effectively as part of a supervised and supportive team.

Responsibilities

• Assist in welcoming, supporting, and engaging volunteers involved in shop and online retail activities.
• Help with volunteer scheduling, communication and basic induction under supervision.
• Maintain volunteer attendance and training records.
• Promote teamwork, inclusion and a positive volunteer experience.
• Provide excellent customer service in the charity shop: greeting customers, handling sales and assisting with displays.
• Sort, price and prepare donated goods for sale following guidance from senior staff.
• Maintain a clean, safe and welcoming shop environment.
• Photograph and list items for sale on online platforms (Vinted, Facebook Marketplace, etc.) under supervision.
• Monitor online messages and respond to customer enquiries appropriately.

Skills and Qualifications

• Ability to work as part of a team and support volunteers in their roles.
• Basic numeracy skills and ability to handle cash accurately.
• Basic IT skills, including use of email and internet for online sales.
• Experience using social media or online platforms (e.g. Facebook Marketplace, Vinted, eBay).
• Part of the role will require the candidates to sort donations and lift bags of clothing or other items, this may involve heavy lifting
• Previous experience in retail, customer service or charity shop work (paid or voluntary).
• Experience or knowledge of displays and visual merchandising.
• Basic understanding of health and safety or customer care principles.
• Experience working or volunteering as part of a team.

Further Information

The Employer is: THE CHURCHES TRUSTJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.