Digital Product Manager - Ecommerce

Centrica Plc; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company located in Windsor is seeking a Digital Product Manager to lead Ecommerce performance and enhance customer interactions. This role will involve defining product goals, analysing performance data, and collaborating across teams to improve digital experiences. Ideal candidates will have experience in digital product management with a strong focus on customer acquisition and retention strategies. Join us to contribute to a greener future with innovative technologies and exceptional services.

Benefits

Flexible total rewards

Support for family needs

Opportunity for personal growth

Qualifications

• Proven experience as a Digital Product Manager or in a product ownership role, ideally within Ecommerce or digital environments.
• Strong understanding of conversion rate optimisation and digital customer journeys.
• Comfortable with customer research and testing methodologies, including user testing, surveys, A/B testing.

Responsibilities

• Own the Ecommerce performance of your area, focusing on customer acquisition and retention.
• Define and deliver against product goals, including conversion rate optimisation and NPS.
• Build a deep understanding of the Ecommerce product areas using performance data.

Skills

Digital Product Management

Ecommerce

Stakeholder Management

Conversion Rate Optimisation

Customer Research

Tools

Adobe Analytics

Adobe Target

Salesforce

Job description

Overview

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

About your role

At British Gas, we’re on a mission to transform the relationship our customers have with their homes. We’re building connected products powered by innovative technologies and exceptional services. Through our trusted brands, we work closely with customers to understand their homes, their challenges, and their needs—continually improving our offerings to deliver value and drive business growth.

To help us achieve our ambitions, we’re looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and marketing functions to drive conversion, and enhance the customer experience.

Responsibilities

• Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content.
• Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS).
• Build a deep understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and inform decision-making.
• Champion a test-and-learn approach, using both qualitative and quantitative data to iterate and optimise digital experiences.
• Define and communicate a clear roadmap and objectives (OKRs), aligning with broader business goals and customer needs.
• Monitor market trends and competitor strategies; identify partnership opportunities and respond to potential threats.
• Continuously seek feedback from users to uncover pain points and deliver meaningful product improvements.
• Collaborate with commercial, legal, regulatory, and support teams to ensure product launches and enhancements are scalable, compliant, and impactful.
• Foster a culture of transparency, collaboration, and continuous improvement across squads and stakeholder groups.
• Support the growth and development of cross-functional delivery teams, helping them stay aligned and empowered.

Qualifications

• Proven experience as a Digital Product Manager or in a product ownership role, ideally within Ecommerce or digital environments.
• Strong understanding of conversion rate optimisation, digital customer journeys, and commercial KPIs.
• Comfortable with customer research and testing methodologies, including user testing, surveys, A/B testing, and MVTs.
• Awareness of SEO and digital marketing practices (PPC, Display, Social, VOD).
• Experience with tools such as Adobe Analytics, Adobe Target, and Salesforce (preferred).
• Skilled in stakeholder management, communication, and cross-functional collaboration.
• Familiarity with agile ways of working and product development lifecycles.
• Performance-driven mindset, with the ability to manage ambiguity and shift priorities quickly.
• Strong sense of ownership, accountability, and a passion for delivering impactful digital experiences.
• A proactive, problem-solving attitude and a desire to challenge the status quo.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.