Digital Performance and Data Manager

NHS; East Midlands; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading healthcare organization in the East Midlands seeks a Data Reporting Lead to drive operational excellence through effective use of data. This role involves leading reporting systems, managing digital resources, and enhancing patient experience. Ideal candidates will have experience in healthcare data, proficiency in Excel and Power BI, and excellent problem-solving skills. A degree or significant experience in data analysis is required. The position offers a salary between £42,000 and £50,000 depending on experience.

Qualifications

• Degree level education or significant experience at this level.
• Professional qualification in data or statistical analysis.
• Experience in healthcare data reporting.

Responsibilities

• Lead and implement reporting systems for operational decisions.
• Produce reports and dashboards for management.
• Identify and solve operational inefficiencies.

Skills

Interpersonal communication

Problem-solving

Attention to detail

Team management

Leadership

Education

Degree in data or equivalent

Tools

Excel

Power BI

SystmOne

Job description

Overview

This is a new role focused on turning operational data into meaningful insight, enabling us to make informed decisions around access, service delivery, appointment planning & performance improvement.

This role will initially work with some independence to build & lead our internal reporting capability. In time, the role will develop into the leader of our emerging Central Operations Team.

You'll need strong data skills, a hands-on approach & the ability to work in a fast-paced evolving environment. This is an exciting opportunity to help shape how we use data & systems to improve the day-to-day running & long-term impact of our services.

The purpose of this role is to serve as the main contact on all digital matters within the Practices, ensuring the effective use of digital resources to drive operational excellence & enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts & optimising operational platforms to support informed decision-making & continuous improvement across the organisation. By producing actionable data & fostering collaborative relations with internal & external stakeholders, this role contributes to the achievement of strategic objectives, financial goals & the delivery of high-quality healthcare services.

You will have experience in a fast-paced office environment, good IT skills, experience in using clinical systems e.g. SystmOne & demonstrable customer service skills.

Main duties of the job

• Lead, develop and implement reporting systems and processes that provide the Practice with data to support operational and business decisions, including but not limited to, QOF and clinical indicators, patient access and appointment utilisation, workforce and scheduling efficiency.
• Produce regular reports and dashboards to support management decisions.
• Work with clinical and operational staff to identify and solve inefficiencies.
• Make practical, data-informed recommendations for service improvement.
• Act as the main contact for digital system suppliers and contracts.
• Represent the practice in discussions with the ICB and PCN regarding digital matters.
• Support the implementation and use of operational and digital tools (e.g. appointment mapping, demand and capacity models).
• Develop the Central Operations Team by designing scalable processes and systems.
• Keep up to date with relevant NHS, digital, and primary care developments.
• To manage the organisation's digital systems to ensure full use of their potential.
• Provide technical support and link with external IT support services.
• Manage all staff and resources allocated to the post holder.
• Contribute to ongoing continuous improvement plans.
• To ensure up to date knowledge in areas relevant to the post and to contribute to practice improvement with suggestions and forward thinking views.

Key Working Relationships

• Senior Managers & Deputy Managers across Derby & Northampton.
• Clinical staff.
• Non-Clinical Staff.
• ICB & Derby City South PCN.
• External contracts including Virpac.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in our Health & Safety Policy and any related Health & Safety manuals or procedures.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Confidentiality

Aspiro Healthcare are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients and staff is to be retained, all staff protect patient information and provide a confidential service.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only and lists above are non-exhaustive. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business.

Person Specification

Qualifications

• Degree level education or significant experience of working at this level.
• Degree or professional qualification in data, statistical analysis or equivalent.

Skills Required

• Excellent interpersonal communication skills, both written and verbal.
• Strong problem-solving abilities and the capability to offer solutions.
• Strong attention to detail and accuracy.
• Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
• Experience of managing and building a team.
• Leadership abilities.

Experience

• Demonstrable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
• Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
• Producing reports suitable for board level.
• Quality improvement implementation experience.
• Previous experience of data reporting in healthcare.
• Comfortable with NHS data e.g. SystmOne experience, QOF data, appointment audits.

Personal Qualities

• Able to travel between surgeries if required.
• Ability to build effective relationships with managers and employees.
• Organised and efficient.
• Willing to act on own initiative.
• Excellent attention to detail.
• Adaptability and resilience in a dynamic work environment.
• Commitment to continuous learning and professional development.
• Commercially minded.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£42,000 to £50,000 a year dependant on experience