Digital IT Technicians

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An NHS healthcare provider is seeking an IT Technician to provide first line support and manage technical queries. You will resolve IT issues and support colleagues, ensuring compliance with service level agreements. The ideal candidate will demonstrate strong problem-solving skills and the ability to train staff on system usage. Join us in delivering exceptional care and advancing healthcare management with cutting-edge digital solutions in Manchester, a collaborative environment committed to staff development and wellbeing.

Qualifications

• Experience in IT support with a focus on resolving user issues effectively.
• Ability to coach and support less-experienced team members.
• Familiarity with service level agreements and IT technical support standards.

Responsibilities

• Log and resolve IT queries and incidents as the first point of contact.
• Participate in the day-to-day coordination of the support team.
• Provide specialist training for staff and assist in data management.

Job description

You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi‑million pound investment. From introducing enterprise‑wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision‑making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes.

The role

As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users, and a key member of the IT Support team, you’ll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first‑ and second‑line IT technical support issues, you’ll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You’ll also help to coach and support less‑experienced members of the team, and participate in the delivery of an efficient, responsive, effective and customer‑focused IT support service. Digital IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.

The IT support teams provide 2nd Line IT support at all trust locations and users and will coordinate the escalation of all non‑resolved incidents and service requests to the IT Support Manager. Assist in the day‑to‑day coordination of work in own area.

Provide specialist training for staff from own or other disciplines on own subject area, when required.

Participate in an on‑call or out‑of‑hours service, when required.

Key functions

• Maintenance of core data tables to ensure the availability of up to date and timely data information
• Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role
• Act as first line support for system users providing advice and guidance, resolving software problems where possible
• Assist in the production of a wide range of timely, verified information to meet ad‑hoc requirements
• Act upon own initiative with regards to issues/problems/trends relating to the day‑to‑day administration of the Vocera system.

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting‑edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management. Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.