Digital-First Customer Advocate: Growth & Service

Aberdeen; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading investment firm is seeking a Customer Service Representative in Edinburgh to provide exceptional service, handle diverse client queries, and advocate for customer needs. The ideal candidate will have proven experience in customer service, excellent communication skills, and strong digital literacy. This role offers a competitive salary package, generous leave, and opportunities for professional development in an inclusive work environment.

Benefits

Competitive salary package

Generous leave

Opportunities for professional development

Qualifications

• Proven experience in customer service is essential.
• Must possess excellent communication skills.
• Strong digital literacy required.

Responsibilities

• Provide exceptional customer service.
• Handle diverse client queries.
• Advocate for customer needs.

Skills

Customer service experience

Excellent communication skills

Digital literacy

Job description

A leading investment firm is seeking a Customer Service Representative in Edinburgh to provide exceptional service, handle diverse client queries, and advocate for customer needs. The ideal candidate will have proven experience in customer service, excellent communication skills, and strong digital literacy. This role offers a competitive salary package, generous leave, and opportunities for professional development in an inclusive work environment.