Digital Documentation Product Manager EMEA-VP (Hybrid)

ZipRecruiter; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global financial institution seeks a Digital Documentation Product Manager to enhance the client onboarding experience in the EMEA region. This role involves managing documentation digitization projects and collaborating with multiple teams to optimize processes. The ideal candidate will have significant experience in product management and demonstrate excellent communication skills. The role offers a hybrid working model and competitive salary.

Benefits

Hybrid work model

Competitive salary

Comprehensive benefits package

Qualifications

• Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment.
• Proven project/program management expertise with a strong track record.
• Expertise in Design Thinking and/or Agile methodologies.

Responsibilities

• Lead and manage TTS related documentation digitization projects across EMEA.
• Drive rationalization of non-standard documentation requirements.
• Own and implement documentation rationalization opportunities.

Skills

Product Management

Project Management

Exceptional Communication Skills

Agile Methodologies

Legal Knowledge

Job description

Job Overview

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Team/Role Overview

This specific role sits within our Europe, UK and MEA Platform and Data Services (PDS) team, which is a key part of our Treasury and Trade Solutions (TTS) function within the Services group. The Europe, UK and MEA Onboarding Product team is responsible for implementing our global digital strategy across 50 markets in the region, supporting client onboarding across TTS business lines. This strategy involves transforming our operating and engagement model through self-service and digitized capabilities. This role will be primarily focused on enhancing the end-to-end Account Opening & Account Maintenance experience for Citi's Institutional clients, simplifying documentation, digitizing execution, and right-placing requirements.

What you'll do

As the Digital Documentation Product Manager for EMEA, you will:

• Lead and manage TTS related documentation digitization projects across the EMEA region, focusing on Account Opening and Maintenance.
• Drive rationalization of non-standard documentation requirements by engaging Legal, Risk, and AML teams across the region.
• Identify, own, and implement documentation rationalization opportunities from inception to completion, engaging key stakeholders.
• Optimize documentation placement between Account Opening and KYC requirements in partnership with Banking, KYC, and Onboarding teams.
• Serve as the primary contact for client terms negotiation and manage the repository of client-specific negotiated documents.
• Ensure adherence to TTS documentation policies and procedures across all relevant countries.
• Own and drive change management for documentation programs, creating agile epics and journeys for required changes.
• Provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.

What we'll need from you

We are looking for a visionary professional with a laser focus on client experience and the ability to drive onboarding innovation. The ideal candidate will possess:

• Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment.
• Proven project/program management expertise with a strong track record of successful delivery.
• Exceptional communication skills, with the ability to tailor messaging for diverse audiences, including senior leadership.
• Demonstrated ability to lead high-pressure dialogues, manage risk escalations, and drive cross-functional collaboration across global teams.
• Expertise in Design Thinking and/or Agile methodologies, adept at translating complex client journeys into clear business and technical requirements.
• Strong problem-solving skills, with a focus on identifying and eliminating manual touchpoints for enhanced client experience.
• Evidence-based decision-making capability, ensuring logical and well-supported outcomes.
• Legal/Paralegal experience is highly preferred, complementing a strong understanding of business processes.

What we can offer you

This is a role that offers the opportunity to build in-depth knowledge of financial services operations across more than 50 countries in the EMEA region. You will encounter new business challenges that help you develop skills to impact a large number of Fortune 500 companies and gain a solid understanding of Treasury and Trade Solutions. By joining Citi in London or Dublin you will have a hybrid working model (up to 3 days working at home per week), a competitive base salary (annually reviewed), and a range of benefits to support you and your family.

We are committed to creating an inclusive workplace where everyone can be their whole self. We want the best talent from around the world to be energized to join, stay, and thrive.

Additional information

Job Family Group: Product Management and Development
Job Family: Product Development
Time Type: Full time

Equal employment opportunity statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, gender, status as a protected veteran, or any other characteristic protected by law. If you require a reasonable accommodation to use our tools or apply, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.