Digital Design & Development Assistant

Somerset Council; Taunton; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A local government authority in the UK is seeking a Digital Design & Development Assistant to help improve user accessibility and efficiency across digital platforms. The successful candidate will work in a hybrid arrangement, focusing on designing digital forms, managing content in CMS platforms like WordPress, and using analytics to enhance user experiences. This permanent, full-time role demands strong digital design principles knowledge and effective communication skills, offering a competitive salary in the range of £25,989 – £28,142 annually.

Benefits

Generous annual leave allowance

Staff discounts in gyms

Pension Scheme

Flexible Benefits Scheme

Qualifications

• Knowledge of digital design principles and accessibility standards.
• Experience working with CMS platforms and contributing to digital design or development projects.
• Ability to explain technical concepts simply.

Responsibilities

• Assisting with designing and developing digital forms.
• Creating and managing digital content in CMS platforms.
• Using analytics and user feedback to improve online services.

Skills

Digital design principles

Accessibility standards

HTML

CSS

CMS platforms

Good communication skills

Digital forms packages

Tools

Granicus

WordPress

Job description

Overview

Somerset Council is looking for an enthusiastic user‑centred Digital Design & Development Assistant to join our Digital Transformation team, helping us improve accessibility and efficiency across content and forms. This role sits at the heart of Somerset Council's digital transformation – shaping how thousands of people experience our services every day. From applying for support to completing everyday tasks online, your work will help remove barriers, improve access and save time for both residents and teams. No two days are the same – and that’s exactly how we like it. You’ll be encouraged to try ideas, learn from what works (and what doesn’t), and keep improving.

Responsibilities

• Assisting with designing and developing digital forms using Granicus (Firmstep) and GOSS, and helping deliver digital projects from concept to launch, ensuring accessibility and standards compliance.
• Creating and managing clear, inclusive digital content in CMS platforms (including WordPress).
• Supporting colleagues in using digital tools, providing guidance and training where needed.
• Using analytics and user feedback to improve forms, content and online services.
• Contributing to the maintenance and enhancement of council websites and applications, while staying up to date with digital trends and best practice.

We’re proud to be here for the people of Somerset, and that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. You bring a can‑do attitude, detail‑focused and a user‑centred mindset. You don’t need to be an expert in everything – what matters is your willingness to learn and your passion for great digital experiences.

Qualifications

• Knowledge of digital design principles and accessibility standards.
• Understanding of HTML, CSS or similar web technologies.
• Experience working with CMS platforms and contributing to digital design or development projects.
• Good communication skills, with the ability to explain technical concepts simply.
• Experience using digital forms packages (e.g., Granicus) and the ability to work both independently and collaboratively.

Working Hours

Permanent, full time, 37 hours per week

Working Arrangement

Hybrid working arrangement: Based at our modern, refurbished County Hall offices in Taunton, and the option to work flexibly from home.

Benefits

• We promote a healthy work‑life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
• The salary for this role is Somerset Grade 13, ranging from £25,989 – £28,142 per annum.