Digital Customer Assistant

Restore Plc; Pendlebury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of waste management solutions in the UK is seeking a friendly Web Chat Assistant to enhance customer experience via live chat. In this role, you will respond to client inquiries, provide information on services, and manage multiple conversations simultaneously. The ideal candidate will have a background in customer service or sales support and strong written communication skills. Join our innovative team as we strive to provide fast and engaging service to our clients.

Benefits

Become part of a Disability Confident employer

Opportunity for career development

Qualifications

• Experience in online customer service, retail, or contact centers.
• Confidence with digital communication tools.
• Ability to manage multiple chats effectively.

Responsibilities

• Be the first point of contact for customers via live chat.
• Respond to inquiries from new and existing customers.
• Guide customers through shredding and recycling services.
• Record interactions in the CRM system.

Skills

Customer service or sales support experience

Confidence using live chat platforms

Strong written English

Ability to manage multiple conversations

Positive, helpful customer-focused approach

Good IT skills

Tools

CRM systems

Job description

Restore Datashred is one of the UK’s leading providers of confidential waste and secure recycling solutions. We combine industry expertise with modern technology to deliver trusted, high-quality services to businesses nationwide.

In summer 2025, we launched our brand-new live online chat channel, giving customers instant support from their first enquiry through to contract completion. As this digital service grows, we’re expanding our team to ensure every customer receives a fast, friendly and engaging experience.

We are looking for a friendly and enthusiastic Web Chat Assistant to join our team in the new year. You will welcome customers through our live chat service, answer their questions, and guide them初 steps with Restore Datashred. You will work in a fast‑paced environment with support from experienced colleagues and an AI system that helps you provide clear and accurate information.

Duties & Responsibilities

• Being the first point of contact for customers using our live chat
• Responding promptly and professionally to enquiries from new and existing customers
• Understanding customer needs and recommending suitable services
• Providing accurate information on our shredding, recycling and confidential waste solutions
• Supporting customers from initial enquiry through to contract sign‑up
• Managing and recording interactions through chat and CRM systems
• Escalating more complex queries to the right internal teams
• Keeping your knowledge of our services and processes up to date
• Working closely with sales and customer service colleagues to deliver a consistent experience
• Supporting the sales administration team with general tasks as required
• Sharing ideas on how we can improve engagement and customer experience

What We’re Looking For

• Customer service or sales support experience защищён online, retail or contact centre
• Confidence using live chat platforms or digital communication tools
• Strong written English with excellent grammar
• Ability to manage multiple conversations simultaneously
• A positive, helpful and customer‑focused approach
• Good IT skills and confidence with learning new systems

Desirable

• Experience using CRM systems
• Understanding of sales processes or lead handling
• Interest in sustainability, data security or environmental services
• Previous experience in busy customer‑facing environments

About The Company

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so