Digital Champion

Business & Human Rights Resource Centre; Maidstone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community digital-inclusion organization in Maidstone seeks volunteers to support individuals with basic digital tasks and enhance their confidence. You'll engage with a diverse group, offering friendly assistance with essential services like the NHS App. This role values kindness and a willingness to help, with flexibility in time commitment. Join a warm community hub and make a meaningful impact in people's lives, regardless of your tech skills.

Benefits

Experience in community work

Flexible commitment

Tea and biscuits provided

Qualifications

• Kind and calm personality to support others.
• Basic IT skills, especially with mobile phones.
• Willingness to help diverse individuals.

Responsibilities

• Welcome and assist community members.
• Help with basic digital tasks.
• Support access to essential services.

Skills

Ability to talk to anyone

Basic use of mobile phones & IT

Respect for all cultures

Job description

Community Support • Digital Confidence • Friendly Faces Wanted

Do you enjoy chatting to people, calming nerves, and making someone’s day that little bit easier? Fancy popping into a warm, welcoming hub where no amount of time is too small to make a difference? Then come and join our lovely volunteer team at WeClick CIC, Unit 101 The Mall, Maidstone.

We’re a community digital‑inclusion hub — the kind of place where:

✨ Someone learns to book their GP appointment for the first time ✨ A newcomer gets help logging into the NHS App ✨ A worried parent finds a friendly ear ✨ An older adult discovers the magic of a touchscreen without fear ✨ And occasionally… someone’s whole world gets a little brighter

What you’ll be doing (don’t worry, nothing scary)

• Offering a warm welcome and a listening ear
• Helping absolute beginners with very basic digital tasks (think: turning a phone on, navigating emails, scanning a QR code)
• Supporting people to access essential services (NHS App, benefit portals, housing portals, Learn My Way, etc.)
• Sitting alongside people who just need confidence more than “tech skills”
• Being part of a relaxed team of MHFA‑trained staff, fellow volunteers, and good‑hearted humans

Optional

helping with women‑only sessions, Golden Circle over‑50s mornings, ESOL learners, refugees/asylum seekers, learners in recovery, and people facing isolation

What you DON’T need

• To be a tech genius ❌
• Coding skills ❌
• Fancy jargon ❌

Any specific time commitment ❌ (a drop‑in hour here and there works wonders)

What you DO need: A kind, calm, people‑first vibe

• Ability to talk to anyone without making them feel silly
• Basic use of mobile phones & everyday IT (WhatsApp, settings, NHS App… that level)
• Respect for all cultures, faiths, backgrounds and abilities
• A willingness to show up with a smile (tea provided, biscuits negotiable 😏)

Why volunteer with WeClick? You’ll genuinely change lives in small but mighty ways

• You’ll gain experience in community work, digital inclusion, wellbeing support, and MHFA culture
• You’ll become part of a diverse, laughter‑filled, busy little hub that’s become a lifeline for many
• You’ll meet people from all walks of life — 50+ Golden Circle members, Muslim women’s groups, refugees, people in recovery, older adults, and young learners finding their feet

We’re flexible, friendly and totally non‑judgemental. If all you can offer is an hour on a Monday or Thursday morning, that’s absolutely fine.