Digital Business Analyst (Ecommerce and Customer)

MONSOON; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company based in Greater London is seeking a Business Analyst to join their Technology team. The ideal candidate will have 2-3 years of experience in digital or ecommerce environments, particularly with Salesforce Commerce Cloud. Responsibilities include gathering requirements, supporting project delivery, and contributing to testing and user acceptance processes. This role emphasizes teamwork and continuous improvement in ecommerce systems.

Qualifications

• 2-3 years of experience in a Business Analyst or similar role.
• Exposure to ecommerce platforms like SFCC, Shopify Plus, or Magento.
• Good understanding of agile delivery processes and tools.

Responsibilities

• Gather, clarify, and document business and functional requirements.
• Produce user stories, acceptance criteria, and process flows.
• Collaborate with teams to translate business needs into actionable solutions.
• Participate in sprint planning, stand-ups, and retrospectives.
• Support testing efforts, including UAT coordination and hands-on testing.
• Track and help resolve issues during release cycles.

Skills

Digital Analyst experience

Ecommerce platforms knowledge

Agile delivery processes

Strong communication skills

Collaboration skills

Organisational skills

Hands-on testing

Customer journey empathy

Tools

Salesforce Commerce Cloud (SFCC)

Jira

Confluence

Job description

Hours / Duration: 37.5 hours per week

Our story began with one man and his vision; to bring vibrant, colourful, hand‑crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.

We are now looking for a Business Analyst to join our Technology team. This role is ideal for someone with 2‑3 years experience working in digital or ecommerce environments. The role supports ongoing development of ecommerce and customer‑facing systems, particularly Salesforce Commerce Cloud (SFCC). The successful candidate will work closely with product managers, developers, designers, and external partners to define requirements, shape e2e design, support project delivery, will have knowledge of Operational Acceptance and Non‑Functional testing processes and play a key role in testing and user acceptance testing (UAT) during sprint and release cycles.

Please note, this role requires the shared responsibility of covering out of hours incidents with the rest of the team, operating on a rota system.

What will you be doing as a Business Analyst?

• Work with stakeholders to gather, clarify, and document business and functional requirements.
• Produce user stories, acceptance criteria, process flows, and supporting documentation.
• Collaborate with internal teams and external partners to translate business needs into actionable solutions, supporting end to end design beyond the digital platform.
• Participate actively in sprint planning, stand‑ups, and retrospectives.
• Support end‑to‑end testing efforts, including system testing, UAT coordination, and hands‑on testing.
• Track and help resolve issues during release cycles.
• Maintain clear and up‑to‑date documentation for platform features, changes, and workflows.
• Contribute to continuous improvement of ecommerce and customer‑facing systems.
• Provide cover for out of hours incidents shared with the rest of the team members on the digital rota.

Leadership

• Positively represent the technology function alongside internal and external stakeholders as required.
• Create a culture of honesty, accountability and engagement within the function ensuring everyone is treated with respect.

What will you need to succeed as a Business Analyst?

• 2‑3 years of experience in a Business Analyst, Digital Analyst, or similar role.
• Exposure to ecommerce platforms, ideally Salesforce Commerce Cloud (SFCC) or similar (e.g. Shopify Plus, Magento, Adobe Commerce).
• Good understanding of agile delivery processes and tools (e.g. Jira, Confluence).
• Strong communication, collaboration, and organisational skills.
• Willingness to take part in hands‑on testing and release validation.
• Curiosity and empathy for the customer journey and digital experience.

Desirable :

• Experience working in a retail or consumer‑facing business.
• Familiarity with CRM or order management system integrations.

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and / or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.