Digital Banking Concierge & Customer Advocate

HSBC; Newark on Trent; On-site; GBP 26,000; Full time

Job summary

A leading financial services company in Newark on Trent is looking for a Customer Service Consultant to provide outstanding service. The role includes educating customers on digital banking, identifying those in vulnerable situations, and ensuring a personalized service. Candidates should possess excellent communication skills and a passion for customer care. The position offers a starting salary of £26,000, plus performance bonuses and extensive employee benefits, including healthcare, a pension plan, holiday entitlements, and discounts.

Benefits

Over six weeks' holiday

Access to employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance equivalent to four times annual salary

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills to engage effectively.
• Take ownership of customer inquiries and resolve them.
• Be resilient to a continuously changing environment.

Responsibilities

• First point of contact for customers, addressing individual needs.
• Educate customers about HSBC digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Customer service experience

Ability to show empathy

Resilience to a changing environment

Job description

A leading financial services company in Newark on Trent is looking for a Customer Service Consultant to provide outstanding service. The role includes educating customers on digital banking, identifying those in vulnerable situations, and ensuring a personalized service. Candidates should possess excellent communication skills and a passion for customer care. The position offers a starting salary of £26,000, plus performance bonuses and extensive employee benefits, including healthcare, a pension plan, holiday entitlements, and discounts.