Digital Adoption Specialist

Ignite Digital Talent; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital transformation firm in the UK seeks a Digital Adoption Specialist to enhance the use of technology across the organization. This role involves driving digital adoption, creating training content, and collaborating with stakeholders to improve user experiences. Ideal candidates have a background in digital adoption or IT training and are comfortable with tools like Microsoft 365 and iManage. Benefits include a competitive salary, private medical insurance, and flexible hybrid working arrangements.

Benefits

Competitive salary with performance bonus

Private medical insurance

Pension plan

Learning and development opportunities

Friendly and inclusive culture

Regular social events

Wellbeing initiatives

Qualifications

• Background in digital adoption or IT training, preferably in legal services.
• Hands-on experience with Microsoft 365 and related tools.
• Strong communication skills to connect effectively with various stakeholders.

Responsibilities

• Drive digital adoption and encourage teams to use new tools.
• Create training content in various formats and improve based on feedback.
• Work with stakeholders to address their challenges and enhance user experience.

Skills

Digital adoption

IT training

Communication

Microsoft 365

Proactive learning

Tools

iManage

Intapp

Copilot/GenAI

Workday Learning

Job description

Digital Adoption Specialist | IT Trainer | Legal Tech & AI

London or Bristol | Hybrid (1 day per week in office)

The Role

We’re looking for a Digital Adoption Specialist to join our growing digital transformation team. You’ll be helping people across the business get the most out of our technology-from Microsoft 365 and Copilot to legal tech platforms like iManage and Intapp.

This isn’t just about running training sessions (though you’ll do plenty of those). You’ll be digging into adoption data, working with teams to understand what’s holding them back, and creating resources that actually make a difference. You’ll also be keeping an eye on emerging tech and AI trends that could benefit the firm.

What You’ll Be Doing

Driving digital adoption

• Encourage teams to embrace new tools and ways of working
• Use adoption metrics to spot where people need support
• Help break down barriers and support change across different groups
• Stay current with legal tech and AI developments

Training and content creation

• Deliver training in different formats-virtual, in-person, and on-demand
• Create practical resources: quick guides, videos, eLearning modules
• Develop AI skills frameworks and digital capability standards
• Use feedback to keep improving what you create

Working with stakeholders

• Partner with legal and business teams to understand their daily challenges
• Run feedback sessions and focus groups
• Share insights that improve user experience and tool adoption

What We’re Looking For

Experience and skills

• Background in digital adoption, IT training, or tech enablement (legal or professional services experience is a real plus)
• Understanding of legal workflows and how digital tools support them
• Confident delivering training and creating engaging online learning contentStrong communication skills, you can connect with everyone from trainees to partners
• Hands-on experience with Microsoft 365, Copilot/GenAI, Workday Learning, iManage, and Intapp Time
• Curious, proactive, and quick to pick up new technologies

What matters to us

• You’re genuinely interested in technology and how it improves working life
• You’re well organised and can juggle competing priorities
• You can work independently but also love collaborating with others
• You’re patient and empathetic technology doesn’t come naturally to everyone

What’s On Offer

• Competitive salary with performance bonus
• Private medical insurance and pension
• Proper hybrid flexibility-just 1 day per week in the office
• Wide-ranging learning and development opportunities
• Friendly, inclusive culture with active employee networks
• Regular social events and wellbeing initiatives
• Chance to work on broader digital projects and shape how we use technology

Interested?

If this sounds like you, we’d love to hear from you. Get in touch to find out more or apply directly.

We’re committed to building a diverse team and welcome applications from all backgrounds.