Digital Account Manager

Stratospherec Ltd; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Digital Marketing Agency is seeking a Digital Account Manager to manage a diverse client portfolio. Responsibilities include maintaining client relationships, collaborating with technical teams, overseeing service quality, and analyzing marketing metrics. The ideal candidate has solid Account Management experience from within a Digital or Marketing Agency. This role offers hybrid working options along with significant employee benefits including flexible working, training budgets, and private healthcare.

Benefits

28 days annual leave

Paid day off on birthday

Pension scheme

Private Healthcare

Training and development budget

Qualifications

• Solid Account Management experience from a Digital or Marketing Agency background.
• Ability to create and maintain long-term client relationships.
• Experience in analyzing and monitoring marketing metrics.

Responsibilities

• Maintain healthy client relationships through various communication methods.
• Collaborate with teams to define strategies and delivery schedules.
• Oversee quality of service delivery.
• Document all client contacts and deliver monthly reports.
• Identify new business opportunities within the portfolio.

Skills

Account Management experience

Client relationship management

Digital marketing knowledge

Tools

SEO tools

Job description

Digital Account Manager

The role of the Digital Account Manager is to effectively manage a client portfolio for a leading Digital Marketing Agency in the heart of West Sussex. This role is to help clients improve their web presence.

You will have solid Account Management experience, ideally from a Digital or Marketing Agency background and be able to create and maintain long-term client relationships.

Hybrid working available for this role.

Role:

• Maintaining good, healthy client relationships through regular phone, email and face to face meetings
• Collaboratively working with the Technical SEO Team to define the correct strategy and delivery schedule to meet the needs and objectives of the client
• Overseeing the quality of service delivery
• Working with client development plans and internal processes to deliver long-term client relationships
• Documenting all client contact
• Ensuring the delivery of monthly marketing reports
• Identifying and presenting new business opportunities to your portfolio of clients
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools
• Management of client budgets

Employee Benefits:

• 28 days annual leave and additional time off between Christmas and New Year
• Paid day off on your birthday
• Pension scheme
• Private Healthcare including GP Access 24/7
• Hybrid working as standard and flexible working options to suit work/life balance
• Office lunches & Christmas parties and evening events
• Annual budget for individual training/development
• Celebration of achievements
• Death in service benefit
• Employee Assistance Programme

If this might be of interest, then please apply with your CV to find out more.