Digital Account Manager

mtc.; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance client relationships and manage expectations effectively. In this role, you will engage with clients through various channels, ensuring their needs are met while promoting additional services. Your ability to communicate effectively and provide technical support will be crucial in resolving client issues promptly. Join a collaborative team that values going the extra mile for clients and colleagues alike, and contribute to a supportive and engaging work environment. If you are passionate about client success and teamwork, this opportunity is perfect for you.

Qualifications

• Experience in managing client relationships and expectations.
• Strong communication skills and ability to resolve issues.

Responsibilities

• Manage client questions and support tickets efficiently.
• Build strong relationships with clients and co-workers.

Skills

Client Relationship Management

Communication Skills

Technical Support

Front Coding Experience

Tools

Aftercare System

Job description

mtc. wish to recruit an outgoing and dynamic Account Manager that can join our existing team and work with our existing clients.

The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email and via the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day to day you will manage clients' questions, expectations on costs, time frames and ensure client's support tickets are resolved in a reasonable time scale.

Within your role you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client's concerns or issues. Front coding experience or general technical support experience will also be beneficial for the role.

Location: Dundee / Edinburgh

Salary: Negotiable depending on experience

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