Dial A Ride Relief Driver

We Manage Jobs(WMJobs); Redditch; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local council is seeking a relief driver for their community transport service in Redditch. The role involves safely transporting vulnerable customers to various appointments, assisting with boarding and disembarking, and handling cash. Applicants should have a D1 driving license and customer service skills. Full training will be provided. Benefits include pension, generous leave, and flexible working options. Closing date for applications is 22 December 2025.

Benefits

Pension

Generous leave entitlements starting at 25 days

Flexible working

Employee Assistance Programme

Access to employee benefits platform

Qualifications

• Must hold a current D1 driving license.
• Experience of driving in a professional capacity preferred.
• Must maintain customer confidentiality and understand safeguarding.

Responsibilities

• Transport customers to appointments including medical, wellbeing, and shopping.
• Assist customers with wheelchairs and their shopping.
• Handle cash for fare collection.

Skills

Customer service skills

Ability to follow schedules

Physical fitness for assisting customers

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Would you like to make a difference in your local community? Do you enjoy helping people?

Then why not consider becoming a relief driver for Redditch Dial A Ride. Dial A Ride operate a demand led community transport service for those unable to use public transport. The existing team consists of 4 fulltime drivers but we need casual staff to cover for absences so we can continue to meet operational requirements.

Dial a Ride operate in the Redditch area taking our customers on minibuses to appointments which can include medical, wellbeing, social, exercise and shopping. All routes are pre‑planned so all drivers must be able to follow a schedule with support from dispatchers.

Drivers must be friendly and approachable with good customer service skills and the commitment to providing an excellent service.

Drivers must be able to maintain customer confidentiality and have some awareness of safeguarding responsibilities.

The service provided is door to door, therefore has some physical demands. Drivers are regularly required to get on and off the bus with each fare to assist customers, which will include maneuvering wheelchairs and carrying shopping. Full training will be given for this.

The service is cash based so some cash handling is involved for collecting fares.

Our customers are among the most vulnerable so any applicants must meet the relevant criteria which will include an enhanced DBS disclosure.

Experience of driving in a professional capacity and/or working with vulnerable people preferred but full training will be provided.

Drivers must hold a current D1 driving license.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information on the duties of this post? Please contact Ali Osborne (recruiting manager) on 07899065005 or email [e-mail]

If this role interests you please select the 'Apply’ button.

If you experience difficulties when applying online then please contact HR recruitment team at [e-mail]

Closing date for completed applications

22 December 2025 (Midnight)

Interview date to be confirmed by Dial A Ride Management.

Attached documents: Driver Job description and person specification