Developer Support Engineer: Onboarding & Tech Guidance

Global Payments; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading payment solutions provider in the United Kingdom is seeking a customer support representative. You will support developers with the integration into our platform, handle customer inquiries, and provide expert advice on payment processing. The ideal candidate has good communication skills and at least a year of experience in a customer or technical support role. A degree in IT or Computer Science is desirable. This role offers opportunities for career progression and collaboration across teams.

Qualifications

• Minimum of 1 year experience in customer or technical support role.
• Understanding of programming languages like HTML, XML, and CSS.
• Excellent written, verbal, and listening skills.

Responsibilities

• Support developers with integration into the Global Payments platform.
• Hold calls and meetings with customers to discuss eCommerce topics.
• Respond to tickets inline with SLA’s and provide first-class customer service.

Skills

Customer service

Clear communication

Problem solving

Cross-functional collaboration

Technical support knowledge

Proficiency in Microsoft or Google productivity suite

Education

Degree in IT, Computer Science or related discipline

Tools

Kibana

Grafana

Job description

A leading payment solutions provider in the United Kingdom is seeking a customer support representative. You will support developers with the integration into our platform, handle customer inquiries, and provide expert advice on payment processing. The ideal candidate has good communication skills and at least a year of experience in a customer or technical support role. A degree in IT or Computer Science is desirable. This role offers opportunities for career progression and collaboration across teams.