Despatch Clerk

Tesol Inc; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics company in Tees Valley is seeking a Despatch Clerk to manage delivery processes, ensure accurate dispatch, and coordinate with drivers and the planning team. Candidates should have GCSE qualifications in Maths and English, and experience in a similar role is preferred. The position offers a pay rate of £12.21 per hour with temp-to-perm opportunities, along with free parking and full training provided.

Benefits

Free car parking on site

Full training provided

Temp to perm opportunity

Qualifications

• Previous experience in a logistics or dispatch role is preferred.
• Effective use of Microsoft Office applications.
• Strong ability to adhere to processes and procedures.

Responsibilities

• Keep the despatch/loading module updated according to site processes.
• Efficiently dispatch deliveries and manage related paperwork.
• Communicate with drivers to ensure correct site procedures.

Skills

Experience in a similar role

Proficient in Microsoft Windows package (Word, Excel, Outlook)

Ability to follow pre‑defined steps

Education

GCSE grade 'C' or above in Maths and English

Equivalent of 5 GCSE grades 'C' or above

Job description

Great opportunity as a Despatch Clerk for our client in Teesport, Middlesbrough.

Details

• Rate of pay: £12.21 per hour
• Position: Full‑time, 4 on 4 off shifts
• Hours: 7am to 7pm

Responsibilities

• Keep the despatch/loading module up to date in accordance with site processes.
• Efficiently and accurately dispatch deliveries with any relevant delivery paperwork or other required information.
• Utilise customer systems to update dispatch or delivery information where required.
• Monitor return of empty equipment from deliveries.
• Ensure delivery point and any necessary customer or 3rd‑party contact are made aware of late deliveries or loading delays.
• Direct drivers to the correct locations on arrival at site as required.
• Complete customer or ESL KPI's where required.
• Escalate issues to the Senior Transport Clerk or Assistant Transport Manager where unable to resolve.
• Keep up to date with news items and process updates as detailed on the ESL intranet system.
• Enter correct trailer numbers into Isotrak for trailer tracking.
• Monitor the service board to ensure the correct week number is on the correct trailer for depot trailers.
• Monitor and action any driver line calls for the depot.
• Liaise with drivers on the gate communication system to make them aware of site procedures before entering site.
• Liaise with the planning team to ensure all deliveries are collected on time.
• Liaise with Maxi haulage and the rail team to make the resources available when required.
• Liaise with warehouse to supply Irish seals and make sure the paperwork is correctly endorsed.
• Issue the rail team with correct case and cage counts daily.

Qualifications

• Experience in a similar role preferred.
• Able to use Microsoft Windows package (Word, Excel and Outlook) effectively.
• Ability to follow pre‑defined steps, methods or application.
• GCSE grade 'C' or above in Maths and English.
• Equivalent of 5 GCSE grades 'C' or above.

Benefits and Key Information

• Earn £12.21 p/h.
• Temp to perm opportunity.
• Free car parking on site.
• Full training provided.

Job ref: D1ESLTE