Desktop Support Engineer

LA International; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Gloucester seeks a Desktop Support Engineer for a 6-month contract. The role involves troubleshooting Windows 10 issues and managing IT assets in a dynamic environment. Candidates with high-level security clearance are preferred. An excellent opportunity to work on impactful projects and develop technical skills.

Qualifications

• Experience with Windows 10 troubleshooting.
• Knowledge in Azure portal management for user ID handling.
• ITIL certification or knowledge is a plus.

Responsibilities

• Troubleshoot and resolve issues related to networks and applications.
• Manage incident queues and respond to customer calls.
• Document incidents and manage IT assets.

Skills

Troubleshooting Windows 10 issues

Effective communication

Customer service skills

Problem-solving skills

Knowledge of Microsoft Teams administration

Knowledge of configuring Starlink satellite network devices

Experience configuring iPhones/iPads

Understanding of virtualization

Experience supporting conference room devices

Knowledge of asset inventory management

Job description

***SC Cleared***
Desktop Support Engineer
6 Month contract initially
Based: Gloucester
Rate: £200 - £250 p/d (via Umbrella company)

We have a great opportunity with a world-leading organisation where you will be supported and developed to succeed. This role is ideal for a Desktop Support Engineer to join the team.

Responsibilities:

1. Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones.
2. Manage incident queues and handle calls with customers and VIP users.
3. Vendor management and timely response to incidents.
4. Record and document incident tickets.
5. Monitor phones, emails, and Microsoft Teams chat for incoming incidents.
6. Manage Windows 10 devices (Microsoft Managed Devices).
7. Perform technical troubleshooting and resolution of issues in Windows 10.
8. Manage antivirus solutions (Defender/McAfee).
9. Assist with device movement, unpacking, repackaging, and delivery.
10. Create technical project documentation, reports, and manuals.
11. Build and deploy workstations with standard images.
12. Provide Tech-Bar support for user queries.
13. Manage hardware assets and IT asset disposal.
14. Support IT desk moves, patching, and setup of meeting rooms and loan laptops.
15. Support printer maintenance, including consumables replacement.
16. Manage Active Directory groups, account unlocks, and password resets.

Skills & Experience:

1. Experience troubleshooting Windows 10 issues.
2. Knowledge of configuring Starlink satellite network devices.
3. Experience configuring iPhones/iPads.
4. Creating/deleting IDs on Azure portal for joiners/leavers/movers.
5. Knowledge of Microsoft Teams administration.
6. Basic support knowledge of applications and SharePoint.
7. Effective communication and customer service skills.
8. Ability to multitask and manage time effectively.
9. Strong written and verbal communication skills.
10. Self-motivated with a willingness to learn.
11. Ability to work independently and collaboratively.
12. Excellent problem-solving and root cause analysis skills.
13. Understanding of virtualization, Intune administration, and cloud printing.
14. Experience supporting conference room devices.
15. Knowledge of asset inventory management.
16. Experience supporting Microsoft Managed Desktop environments.
17. ITIL certification or knowledge of ITIL processes.

This is an excellent opportunity to work on a great project. If you're interested, apply now to have your CV reviewed. We will respond promptly.

Note: Candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security clearance, which can take up to 10 weeks.