Desktop Liability Claims Technical & Audit Manager

Trades Workforce Solutions; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration organization is looking for a Desktop Liability Claims Technical & Audit Manager. This full-time role based in Leeds/Glasgow involves managing technical requirements, delivering detailed information to stakeholders, and overseeing audits. Candidates should have knowledge of case law and insurance regulations, along with excellent investigation skills. Benefits include a competitive salary, SIPP, and flexible working options. If you have the relevant experience, contact us now.

Benefits

Competitive salary

25 days holiday plus bank holidays

Flexible working options

Private healthcare plan

Qualifications

• Thorough knowledge of case law and insurance regulations.
• Experience in managing technical liability claims.
• Ability to collaborate effectively with various stakeholders.

Responsibilities

• Manage technical requirements for quality reviews.
• Oversee internal audits and identify trends.
• Provide training and technical referrals to the team.

Skills

Knowledge of current case law

Insurance qualifications

Understanding of insurance law

Excellent investigation skills

Strong influencing and communication skills

Job description

Job Title: Desktop Liability Claims Technical & Audit Manager

Location: Leeds/Glasgow

Full/Part Time: Full Time

Salary: DOE

Purpose of Role

Lawes has partnered with a leading risk and claims administration organisation who is looking for a dedicated and motivated professional to join their technical liability claims and audit team. The ideal candidate will demonstrate a strong work ethic, a commitment to excellence and a passion for delivering exceptional results, with experience and knowledge of technical liability claims.

Role Overview

Our client is seeking an experienced professional to take on a pivotal role in managing technical requirements for quality reviews and preparing cases for internal assessment.

This desktop liability claims technical and audit manager position involves delivering detailed information to both internal stakeholders and external clients, ensuring the highest standards of accuracy and professionalism. The successful candidate will oversee internal audits, including telephony and file reviews, identify emerging trends, and provide training and technical referrals to the wider team. With responsibility for high-profile clients and complex cases, strong attention to detail and a thorough understanding of liability claims are essential. You will play a key role in quality management, reporting, and oversight of disputed proceedings and litigation, while also advising on complex loss claims. Alongside these responsibilities, you will manage a reduced caseload of desktop claims for a high-profile client.

Key Skills & Experience

• Thorough knowledge of current case law, common law/statutes, and regulations
• Insurance qualifications desirable, though relevant experience is equally valued
• Strong understanding of insurance law and policy wording interpretation
• Knowledge of contract, statute, and civil liability
• Excellent investigation skills with meticulous attention to detail
• Ability to collaborate effectively with corporate clients, SMEs, insurers, and brokers
• Strong influencing and communication skills with a proactive, team-focused approach

Remuneration & Benefits

• Competitive salary
• Self-Invested Personal Pension Scheme (SIPP)
• 25 days holiday plus bank holidays
• Flexible working options (office or home)
• Health & Wellbeing
• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection
• Additional Benefits
• Voluntary benefits including dental cover, cycle‑to‑work scheme, and season ticket loan
• Access to wellbeing and digital GP applications
• Discounts on a wide range of products and services

If you have the relevant experience or know someone that does, please contact me now on 07880553345 or email us at [e-mail]